Referral Screening Specialist

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives. Our mission is to save lives through organ donation. We are hiring for a Referral Screening Specialist who will medically screen and review donor referrals by phone and determine medical suitability. This position will work both in an office environment and from home.

Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must.

DCI Donor Services is dedicated to ending the transplant waiting list by enabling nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations:
New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by how we serve donor families and recipients. By mobilizing the power of people and technology, we extend the reach of each donor’s gift and share the importance of the gift of life. We strive to be welcoming, fair, and forward-thinking.

The Referral Screening Specialist will work on a rotating 12-hour night shift from 7:00 PM - 7:00 AM EST. The position operates on a 2-week rotating schedule (Week 1 - Sun, Wed, Thurs; Week 2 - Mon, Tue, Fri, Sat).

• Facilitates the donation process through coordination and communication of referral information and logistics. Route donor referrals and external requests appropriately.
• Maintains accurate documentation of the medical screening process via data entry and follows established referral intake procedures.
• Evaluates medical suitability of potential organ and tissue donors by utilizing information from medical records, personal histories, physical examinations, and current health status. Transcribes health information into electronic medical records.
• Requests and interprets laboratory and diagnostic tests needed for evaluation of suitability and clinical management of potential donors.
• Collaborates with hospital personnel and clinical teams to develop an action plan that supports the option of donation and activates the appropriate DCIDS team members.
• Participates in training, process improvement, departmental QA/QC activities and special projects as directed.
• Performs other related duties as assigned.

• 2+ years emergency or critical care experience in a healthcare setting
• Demonstrated ability to understand medical terminology and read a medical chart
• Exceptional teamwork, communication, and conflict management skills

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon
• COVID-19 vaccination required by start date or proof of vaccination

DCIDS is an EOE/AA employer – M/F/Vet/Disability.

Job Type: Full-time

• Knoxville, TN 37909:
  Reliably commute or plan to relocate before starting work (Required)

• Driver's License (Required)