DSP - Day Program; ECF

Overview

DSP – Direct Support Professional – Day Services in Knoxville, TN. We are seeking caring, dependable, and hardworking Direct Support Professionals (DSPs) to join our Day Services team. DSPs support the health, safety, and overall well-being of persons supported within our Day Program and Employment and Community First (ECF) program. In this role, the DSP provides person-centered support in both community-based and facility-based settings, assists individuals with daily activities, skill development, and community engagement while promoting independence, dignity, and meaningful participation.

• Provide direct care and support to individuals with intellectual and developmental disabilities in accordance with Person-Centered Support Plans (PCSPs) and agency policies.
• Assist individuals with Activities of Daily Living (ADLs), including personal hygiene, grooming, feeding, mobility, transfers, and other personal care needs as required.
• Support individuals in developing skills, independence, and self-advocacy through individualized activities and daily routines.
• Engage individuals in meaningful, age-appropriate, and person-centered activities in both facility-based and community-based settings.
• Accompany and support individuals during community outings, recreational activities, volunteer opportunities, and scheduled appointments.
• Ensure the health and safety of individuals at all times by providing appropriate supervision and maintaining a safe, supportive environment.
• Accurately complete daily documentation and required records in accordance with agency and regulatory requirements.
• Maintain current compliance with all required training and certifications and review assigned communications and training as directed.
• Attend and participate in required staff meetings, training, and Person-Centered Support Plan (PCSP) meetings.
• Maintain confidentiality and protect personal and health information in accordance with HIPAA and agency policies.
• Demonstrate professionalism, teamwork, and respectful communication while following all agency policies and procedures.

• Ability to work in both community-based and facility-based environments with flexibility to adapt to changing schedules, locations, and individual needs.
• Strong written and verbal communication skills, including the ability to document services accurately and communicate effectively with individuals supported, coworkers, supervisors, and community partners.
• Ability to complete required documentation and service notes in accordance with agency standards, regulatory requirements, and billing guidelines.
• Ability to provide physical assistance, including lifting, transferring, positioning, and ambulation support for individuals weighing up to 150 pounds, with or without reasonable accommodation.
• Ability to work effectively with individuals supported in one-on-one and group settings.
• Dependable attendance and the ability to work collaboratively as part of a team while also performing duties independently.
• Ability to respond appropriately to behavioral, medical, or emergency situations in accordance with training and agency procedures.

• High School Diploma or Equivalent
• Valid TN Driving License
• US Work Authorization
• Must be at least 19 years of age
• No more than 3 moving violations on your MVR within the past 3 years
• At least 3 years clean driving experience
• Written and Verbal Bilingual Fluency is a plus
• 5 years of verifiable work history
• DSP or caregiving experience is preferred

• $1,000 New Hire Bonus for full-time DSP staff
• Referral bonuses
• Medical, dental, vision and life insurance for full-time employees after 60 days of employment
• 401(k) retirement with up to 5% company match for full-time employees after 1 year of employment
• Generous personal paid time off for employees working 30-40+ hours per week
• Advancement opportunities
• All job-training provided by Sertoma at no cost to the employee
• Company vehicles provided for the transportation needs of our persons supported

Sertoma Center, Inc. is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy, or any other protected characteristic.

We participate in E-Verify. We participate in the Tennessee Drug-Free Workplace Program.

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