Quality and Education Supervisor - UPA Revenue Cycle Management

Overview

University Physicians’ Association is seeking highly motivated and dedicated individual to join our team as a Quality & Education Supervisor with our Revenue Cycle Management team.

Responsible for developing, coordinating, and overseeing training programs related to all phases of the healthcare revenue cycle. The role involves supervising a team of coordinators, monitoring performance metrics, and collaborating with leadership to improve efficiency, compliance, and quality in the revenue cycle process.

• Supervise, mentor and coach team members; assign tasks and track completion.
• Develop and maintain comprehensive training materials for all revenue cycle functions ensuring content is updated promptly in response to coding changes, payer regulation, billing policies, system updates and workflow changes.
• Conduct onboarding and ongoing training sessions for team members.
• Provide application and system training to RCM Clients.
• Collaborate with leadership to identify training needs, performance gaps and areas for improvement.
• Manage quality assurance process to ensure adherence to standard operating procedures, accuracy, and compliance; feedback findings into training and process improvements.
• Monitor payer updates, regulatory changes, and industry best practices; integrate these into training content.
• Track and report training completion, effectiveness, and staff performance.
• Maintain knowledge of department manuals and standard operating procedures to effectively perform duties.

Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator and computer keyboard. Light lifting could be required.

Required Education & Training:

Requires High School education or equivalency, medical courses or college preferred. Experience in healthcare revenue cycle operations and supervisory experience preferred.

• Ability to work in a dynamic environment, manage multiple priorities, adapt to process changes and drive training quality and compliance.
• Strong understanding of the full healthcare revenue cycle process.
• Analytical skills and experience with metrics and performance reporting.
• Excellent communication and presentation skills.
• Ability to lead and mentor others while adapting styles for different learning needs.
• Proficiency in Microsoft Office applications and revenue cycle systems.
• Ability to simplify complex concepts into clear, actionable training content.
• Strong organizational, analytical, and problem-solving skills.
• Demonstrates the ability to work with others daily.