Call Center Representative - Part Time

External Job Description And Responsibilities

Team Health has ranked three years running as "The World's Most Admired Companies" by Fortune Magazine and one of America's 100 Most Trustworthy Companies by Forbes Magazine in past years. Team Health, an established healthcare organization is physician-led and patient-focused. We continue to grow across the U.S. from our Clinicians to our Corporate Employees, and we want you to join us.

• Tuesday, Wednesday, Thursday, Saturday: 10:00PM-5:00AM (PST) / 1:00AM-8:00AM (EST) - Total of 26 hours per week.

• Monday through Friday: 10:00AM-4:00PM (PST) / 1:00PM-7:00PM (EST)

Under direct supervision, the Call Center Coordinator provides 24/7 support to the Acute Care Service Facilities nationwide. The Call Center Coordinator helps facilitate communication between hospitals and providers by triaging and directing calls accordingly.

• Acts as liaison between hospital staff, nurses, pharmacies, patients, and providers, etc.
• Responsible for triaging inbound calls for multiple Team Health facilities.
• Manage and maintain daily provider schedules for each facility.
• Responsible for relaying any daily schedule changes to staff.
• Responsible for relaying any schedule process changes to management.
• Responsible for relaying updated or new provider contact info to staff and management.
• Accurately document inbound/outbound calls.
• Accurately enter inbound/outbound calls into appropriate database.
• Perform other duties as assigned or requested by management.

• Approximately one year of office experience in a medical setting.
• Knowledge of medical terminology preferred.
• Excellent written and verbal communication and interpersonal skills.
• Excellent judgement and decision-making skills.
• Ability to handle stress and conflict well.
• Ability to work with minimal direction and supervision.
• Strong attention to detail; ability to work in a team-oriented environment.

None.

Remote

Part-Time

Admin-Clerical, Customer Service, Healthcare

No

Yes