Community Health Partner

Overview

Community Health Partner (CMA Preferred) —

Location:

Knoxville, TN

Matter Health is seeking a Community Health Partner to join our growing care team in Knoxville, TN. This is a patient-facing, community-based role focused on building trusted relationships, engaging individuals directly in care, and supporting access to high-quality healthcare services.

As a Community Health Partner, you will work hands-on with patients in the community, serving as a key connection between individuals and Matter Health’s clinical care model. This role is ideal for someone passionate about direct patient interaction, health education, and making a measurable impact on community health outcomes.

• Engage directly with patients in the community to educate, enroll, and support them in Matter Health’s care programs.
• Build trusted relationships through consistent, face-to-face patient interaction.
• Conduct in-person screenings to identify social determinants of health (SDOH) and document findings accurately.
• Coordinate community resources and follow up with patients to support care continuity.
• Support onsite and virtual care delivery by assisting with technology setup for patient-provider visits.
• Collaborate closely with providers, care navigators, social workers, and other members of the care team.
• Participate in and help organize community outreach events, workshops, and engagement initiatives.
• Maintain positive relationships with property stakeholders and community partners.
• Represent Matter Health professionally while promoting a welcoming, inclusive environment for all patients.
• Perform additional duties as assigned to support community and patient care needs.

• Certified Medical Assistant (CMA) certification strongly preferred.
• Bachelor’s degree or equivalent relevant healthcare or community-based experience.
• Experience working directly with patients in a healthcare, community health, or outreach setting.
• Prior experience enrolling patients into healthcare programs or care delivery platforms preferred.
• Knowledge of medical terminology and comfort working one-on-one with patients.
• Experience using digital scheduling tools and basic computer applications.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to work independently in the community while collaborating with a care team.
• Passion for patient advocacy, community engagement, and improving health outcomes.

• Ability to stand and walk for extended periods while visiting multiple community locations.
• Ability to navigate uneven surfaces, stairs, and outdoor environments.
• Frequent bending, stooping, kneeling, and lifting materials up to approximately 25 lbs.
• Ability to work in varying weather conditions as this role includes outdoor activities.
• Valid driver’s license and ability to travel locally between sites.
• Occasional travel to other locations for meetings or training may be required.

• Direct, meaningful impact on patient lives and community health.
• Hands-on patient interaction and relationship-based care.
• Supportive, mission-driven healthcare environment.
• Opportunity to grow professionally within a rapidly expanding care model.