Patient Care Liaison

Patient Care Liaison

Join to apply for the Patient Care Liaison role at Tennessee Orthopaedic Alliance, East Tennessee

A nonexempt position responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

• Answers phones with excellent customer service and efficiency while utilizing the standard TOC greeting.
• Triages calls to appropriate areas.
• Schedules appointments by phone or other outside services.
• Ensures that updates (e.g., cancellations or additions) are input daily into practice management system.
• Communicates, as needed, any patient concerns/issues with Clinic Director.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Works with Physician Coordinator for any questions regarding difficult scheduling requests.
• Mail coordination both incoming and outgoing.
• Sorting of incoming, electronic faxes.
• Other duties as assigned.

Education: High school diploma.

Experience: Minimum one year of experience in an appointment scheduling position, preferably in a medical practice setting.

TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers.