Patient Registration Spec

Patient Registration Specialist, Admitting & Registration

Full Time, 80 Hours Per Pay Period, Variable Shifts

Headquartered in Knoxville, Covenant Health is a community‑owned integrated healthcare delivery system and the area’s largest employer. Parkwest is Covenant Health’s and West Knoxville’s premier medical facility and a top‑performing heart hospital, offering world‑class treatment with the convenience and warmth of home. Parkwest has been nationally recognized for award‑winning care throughout the facility. For 2020‑21, Parkwest received recognition from U.S. News & World Report as one of the “Top 10” hospitals in Tennessee.

Knoxville, located in East Tennessee, is the third largest in the state, well known for its proximity to the Great Smoky Mountains National Park and is the home of the University of Tennessee.

• Our friendly and courteous registration staff is here to serve the patients’ registration needs whether the patient is here for a simple lab test, diagnostic testing, surgery, or inpatient services. Registration Specialists are most often the patients’ first contact. They are responsible for obtaining patient demographics, validating the patients’ identification, and verifying insurance benefits. Our staff collects financial information so we may accurately bill the patient or their insurance for services rendered.
  
  The Registration Department has three areas:
  Emergency Department Registration, Outpatient Registration and Pre‑registration/Insurance Verification.
• Outpatient Registration is located in the Main Lobby of the hospital. Hours of operation are Monday – Friday 5 a.m.–7 30 p.m. and Saturday 6 30 a.m.–3 p.m. The staff in Outpatient Registration work 8‑hour shifts. For the patients’ convenience, there is also a Financial Counselor located in Outpatient Registration for patients to come in to discuss their account and make payments. Office hours are 8 a.m.–4 30 p.m.
• Emergency Department Registration is open 24 hours per day, 7 days a week. The staff in the ED Registration work 10‑hour shifts and also rotate weekends.
• The Pre‑Registration/Insurance Verification office is located on the main level of the hospital behind Outpatient Registration. Hours of operation are 6 30 a.m.–5 30 p.m.
• Our staff receive on‑going training for the 11 different systems that are currently being used. We are always looking for improvement from our patients and employee feedback. Our vision is to strive for excellence in quality, efficiency, and provide the highest customer service for all patients.

• Coordinates the centralized scheduling of all outpatient diagnostic and surgical procedures. Accurate collection and data entry of the required financial and demographic information for all patients registered to our facility.
• Ensures verification of benefits and pre‑certification requirements are met prior to scheduled appointment/admission.
• Follows up as necessary on all urgent or unscheduled registrations for consistency in the process. Establishes controls so unscheduled patients understand and receive accurate information on their patient liability.
• Collects co‑payments/deposits based on verification information obtained, generates receipts to the payer, and delivers all cash transactions to the cashier for proper posting to the patient account.
• Maintains strict confidentiality of patient information.
• Recommends to the Coordinator updates to existing policies and procedures that support our values and are intended to increase efficiency and promote data integrity.
• Notifies the Financial Counselor immediately upon scheduling or registering any potential self‑pay, worker’s compensation patient, or any non‑covered procedures.
• Makes patient type changes based on information given from Medical Records Staff and/or Care Coordinators.
• Ensures all reservations are properly documented to support departmental statistics. Enters faxed reservations into the HBOC scheduling system.
• Schedules operative and diagnostic procedures utilizing the HBOC scheduling system and documents each scheduled procedure/event with detailed information.
• Verifies insurance benefits and obtains…