Member Engagement Processor

Training and Ops Center

1305 Centerpoint Blvd
Knoxville, TN 37932, USA

Our Mission is to help Members grow financially.

Our Vision is to be Members' First Choice for all Financial Services.

We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service‑minded individual to join our team in order to continue to provide the high‑quality service our members expect from us.

Knoxville TVA Employees Credit Union is a not‑for‑profit, Member‑owned, and locally operated financial institution serving the financial needs of its communities. We have 25 locations throughout East Tennessee and serve more than 300,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

Pay: Starting range is $19.25 - $21.25, depending on work experience

Schedule: Monday - Friday 8:00 am to 4:45 pm

Benefits:

• Employer‑paid health and dental insurance monthly premiums
• Accrual of PTO leave
• Employer‑matched 401(k), 50% match up to 6% of employee contributions
• Employer‑paid Group Life Insurance and Long‑Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union‑wide goals
• Paid holidays and paid training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

• Check all loan documents for completeness and accuracy prior to loan closing.
• Ensure proper signatures are obtained for completion of title work on all collateralized loans.
• Maintain computer accuracy entering loans into the system.
• Sort and prioritize job duties for necessity of expediting process.
• Review all relevant policies and procedures on an annual basis. Promptly review any updates/changes for complete understanding.
• Cross‑sell Credit Union products and services, when appropriate.
• Keep Member Engagement Manager informed of actual or potential problems.
• End of day branch balancing.
• Complete work in a timely manner to ensure no overtime is required.
• Follow all Credit Union policies, procedures, and regulations.
• Represent the Credit Union in a professional manner (including but not limited to appearance, behavior, and performance).
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• All other duties as assigned.

• Education/Experience – High school diploma or general education degree (GED). Previous loan processing and documentation experience preferred.
• Knowledge, skills and ability required to execute essential functions in a satisfactory manner.
• Language – Ability to read and interpret documents such as operating instructions, policies and procedures. Ability to write correspondence and use proper grammar, punctuation and spelling. Ability to speak effectively before groups of members or employees of the organization.
• Mathematical – Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percentage.
• Reasoning – Ability to use sound reasoning to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Possess analytical and problem‑solving skills to assist members using independent judgment.
• Computer – Ability to operate related computer applications including Word, Excel and email. Proficient typing skills. Ability to operate other business equipment including adding machine, coin and money counting machines and telephone.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.