Representative Credit

Job Description

• Perform collection of past‑due invoices for over‑the‑road fuel accounts; document customer activity and issues in collections software and Sales Force
• Monitor and review daily receipts (multiple forms of payment) as well as draft returns, collect payments accordingly and timely activate/deactivate accounts to control credit exposure. Assist cash applications team with applying customer payments and reconciliation efforts as needed.
• Develop and maintain customer relationships ensuring timely response to customer needs including invoices, transaction details, troubleshooting declined transactions and other account specifics
• Develop and maintain relationship with assigned sales representatives in order to take a partnership approach to collect balances and preserve/grow customer relationships through credit offerings (including, but not limited to, payment extensions as needed and credit limit increases within approved thresholds)
• Analyze customer trends and proactively take action to limit exposure by reducing credit terms and limits as needed, requiring security in the form of deposits and/or legal guarantees, and identifying related entities with multiple accounts
• Work with store reconcile rs and third‑party billing cards to help research manual re‑bills and effectively communicate to sales/customer. Identify inefficiencies and suggest automation to eliminate inefficiencies

• Education Required:
  
  High School Diploma or Equivalent
• Intermediate Microsoft Office skills