Associate Team Leader

Associate Team Leader (H&R Block) – Knoxville, TN

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high‑performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long‑term strategy and transformation plan known as Block Next, a multi‑year roadmap focused on innovation, client experience, and sustainable growth. We are curious, creative, and always on the move, opening doors for those who embrace challenges as opportunities.

As an Associate Team Leader
, you’ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction. You’ll begin working a flexible part‑time schedule in late fall, ramping up for the busy season, and transition to a full‑time schedule from January through April.

• Experience supervising or managing people
• History of delivering outstanding customer experiences

• Support the Multi‑Unit Team Leader as the onsite point of contact for tax office associates and clients, ensuring quality and consistent execution.
• Execute and hold all tax office associates accountable to the client service experience, escalating to the Multi‑Unit Team Leader and District General Manager when necessary.
• Serve as point of contact for onsite escalated client service concerns and resolve scheduling conflicts.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure associates are scheduled and work is completed according to deadlines, quality standards, and overall goals.
• Conduct daily huddles and communicate essential information to office associates.

• Prior experience in customer service or a similar role
• Strong organizational skills and ability to plan and manage day‑to‑day office operations
• Customer‑centric mindset and strong communication skills
• Computer proficiency with MS Office
• Demonstrated ability to work independently with minimal supervision
• Ability to work a flexible schedule of 40 hours per week and adjust based on business needs
• High school diploma or equivalent (higher preferred)

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help build healthy habits
• Neurodiversity and caregiver support available to you and your family
• Various discounts on everyday items and services
• Medical coverage, 401(k) retirement savings plan, and employee stock purchase plan (with additional eligibility requirements)

At H&R Block we remain committed to building a Connected Culture where trust, care, and connections shape our work. You will be immersed in an exceptional environment and surrounded by colleagues who are dedicated to helping each other grow.

H&R Block is an equal‑opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Seniority level:
Not Applicable

Employment type:

Full‑time

Job function:
Information Technology (core)

Industry: Retail

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