Service Engineer

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Requisition

Location:

Knoxville, TN, US

Work regime:
Full-Time

Kind of contract:
Open Ended Contract

You play a key role in our mission to treat cancer patients.

Responsible for operating and maintaining the equipment that is essential to the Proton Therapy System (PTS), troubleshooting equipment issues, performing routine preventative maintenance, conducting system inspections, and communicating the system's status to leadership and other stakeholders, support hardware and software testing, and be involved in all phases of PTS maintenance, including unit testing, integration testing, validation testing, and other site-related activities, which affect global operations.

• Maintain and deploy the Proton Therapy System (PTS) for various customer needs, which will include but not limited to:
  Software/Hardware Testing, Troubleshooting, and Experimentation.
• Troubleshoot PTS equipment including electrical, mechanical, and software problems.
• Perform maintenance of the PTS including but not limited to routine preventative maintenance, system upgrades, and corrective maintenance as necessary.
• Perform system inspections and clearly communicate the status of the system to leadership as well as to IBA employees.
• Provide support to PTS Hardware and Software testing.
• Support daily clinical operations for the customer clinical staff as defined by the Site Manager and Site Technical Leader (STL) in accordance with site policies.
• Support the PTS in all phases, which will include but not be limited to, unit testing, integration testing, validation testing and other various site related activities as the Site Manager and STL defines them.
• Perform other related duties as required and assigned.

• Mission oriented, driven by what is possible to protect, enhance and save the lives of the patient we serve.
• Customer service oriented, with a solution-oriented mindset (listen and seeks to understand).
• A team player with strong interpersonal skills and the ability to collegially collaborate across teams.
• Thoughtful, driven, proactive, and hands-on individual.
• Able to follow rules, regulations, and be able to deliver on strict deadlines.

The approximate annual base salary range for this position is provided below. Within this range, individual compensation is influenced by various factors such as location, job-specific skills, work experience, and relevant education or training. This role may also qualify for discretionary bonuses, profit sharing, commissions, and benefits.

Approximate Range
$85,000 - $105,000 USD

IBA is committed to recognizing your dedication and contributions to our company's success while upholding the standards of a B Corp and living by our values. As a result, we provide benefit plans that not only reward your hard work but also offer you and your family comprehensive and affordable financial, health, and wellness protection. We are confident that you will find our benefit offerings to be of great value for both you and your dependents.

Foundational Benefits paid for 100% by IBA:

• Basic Life insurance (1x annual pay)
• Accidental Death & Dismemberment Insurance (1x annual pay)
• Short Term Disability (80% of pay)
• Long Term Disability (60% of pay)
• Medical Insurance premium subsidy for each of the 3 available options
• Wellness Program cash incentives (up to $500/year)
• Annual contribution to Health Savings or Health Reimbursement Accounts
• Dental Insurance premium subsidy
• Vision Insurance premium subsidy
• 4% 401(k) Plan match
• Profit Sharing Plan
• 10 weeks 100% paid Parental Leave (Mothers and Fathers)
• 7 personal days annually
• 10 days of PTO in first year
• Emergency Travel Services
• Employee Assistance Plan
• Tuition Reimbursement Program
• Professional growth education programs
  
  Above and Beyond Reward Program
• Job referral rewards

Additional benefits available:

• Voluntary Life Insurance
• Voluntary Spousal Life Insurance
• Pre-paid Legal Services
• Health Savings Account
• Health Care Flexible Spending Account
• Dependent Care Flexible Spending Account

IBA is a listed company, headquartered in Belgium, and employs 1800 people across the globe mobilizing their skills and passion to Protect, Enhance and Save lives. We develop, manufactures and supports innovative equipment and software solutions for diagnostic, cancer treatment, and industrial applications.

Innovating for life since more than 30 years, IBA has open new ways to diagnose and fight cancer and become the worldwide technology leader in the field of Proton Therapy, which is today the most advanced technologies treatment against cancer. Our core particle accelerators knowledge is unparalleled, with 100,000 patients treated on our proton therapy solutions and over 550 accelerators in operation globally.

One Mission, 4 Business Lines

IBA’s world class expertise lies in the development of:

• Dosimetry advanced solutions for Quality Assurance of medical…