Avaya Telecom Engineer

Delivery Lead at Verigent | IT/Unified Communications

Location:

Knoxville, TN

Position Type:
Full‑Time, Direct Hire

Salary Range: $80,000 – $92,000 (negotiable based on experience)

Summary:

Verigent’s client is looking for an Avaya Technician with an understanding of management and configuration of Avaya Aura Platforms (Communication Manager, System Manager/Session Manager, etc.), including adjunct administration, maintenance and installation.

• Install, configure, and optimize Avaya Aura platform, ensuring the proper setup of core servers, software, and endpoints.
• Troubleshoot, configure, and support various Avaya IP, Digital, and Analog endpoints, ensuring users can seamlessly connect with the communication system.
• Provide hands‑on troubleshooting for hardware and software issues across all Avaya products, responding promptly to client requests and service tickets.
• Conduct system upgrades, patches, and preventive maintenance to ensure that the Avaya environment is current and operating smoothly.
• Work closely with clients to understand their needs, provide training, and offer consultation on system improvements; ensure timely and effective resolution of client concerns and inquiries.
• Maintain detailed documentation of installations, changes, troubleshooting steps, and resolutions; update system logs, service reports, and client communications to ensure accuracy and thorough record‑keeping.

• Hands‑on experience with Avaya Aura platform including installation, configuration, troubleshooting, and support.
• Knowledge of Avaya IP, Digital, and Analog endpoints, including setup, configuration, and troubleshooting.
• Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues involving both hardware and software components.
• Excellent customer service and communication skills; ability to engage directly with clients, understand their needs, and provide effective solutions.
• Ability to work autonomously, managing tasks, priorities, and projects efficiently in a fast‑paced, client‑facing environment.

Mid‑Senior level

Full‑time

Information Technology and Engineering

Industries:
Telecommunications

• Medical insurance
• 401(k)
• Vision insurance