Technical Sales and Field Service Engineer

Technical Sales and Field Service Engineer

Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This role involves applications engineering, sales support and field service work. Sales Engineers should be comfortable working in a result‑driven, fast‑paced environment.

Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of Captive Aire products, how we go to market, application engineering processes, business development and sales strategies.

• Nation’s leading manufacturer of commercial kitchen ventilation systems, offering a complete solution of fans, heaters, ductwork and HVAC equipment. Our primary purpose is to provide fully integrated, sustainable HVAC systems.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service to our users at the lowest possible price.
• Strong commitment to employee development, including sponsorship for Professional Engineering license and continuous education through weekly webinars and company‑developed technical videos.

There is never a day you don’t learn something new at Captive Aire. I am able to learn new skills due to the freedom to take on new tasks independently and problem solve. I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge. I enjoy the people I work with and the supportive environment that nurtures entrepreneurial spirit.

We operate differently than any other company, taking quick action when a good idea is presented and focusing on end users where the rest of the industry is short‑sighted. We are on the front lines, actively changing the landscape of the HVAC industry.

A technical sales role encompasses a wide variety of tasks where one day does not look exactly like the next. Projects are high in volume and unique, spanning the entire lifecycle from design, procurement, coordination, and post‑sale support.

• Outside sales meetings and calls to build relationships with existing and new customers.
• Application engineering to apply our products using sound engineering principles.
• Project management of installations in progress—managing schedules/plans to guarantee equipment is on site when needed, creating satisfied and returning customers.
• Service and technical support of existing equipment.
• Supporting end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for staff in the kitchen.

Two to three full days per week in the office working on bids, one to two days on job sites, and another day to develop the territory. Territory development may include giving presentations to the engineering community, dropping off donuts to a new customer, or meeting a new contact with an existing customer.

• Provide integrated application engineering and design support for a wide range of ventilation applications with the goal of sustainable products and the latest technologies best designed to meet the customers’ needs.
• Work directly with Engineers, Contractors, End Users, and Food Service Dealers.
• Daily tasks include inside sales support, application engineering and outside sales.
• Presentations, quotes, submittals, technical product support, job site visits and hands‑on troubleshooting as needed.
• Educate and promote Captive Aire products to users in your market through conference calls, meetings, presentations, and product demos.
• Research and develop new business opportunities with new and existing users.
• Top‑notch customer service and willingness to go above and beyond to serve the customer.
• Quick turnaround times a priority.
• Continuously evaluate and improve processes as well as the customer experience.

• 0–5 years experience.
• 4‑year technical degree in a mechanical, electrical, construction or science‑oriented curriculum…