Technical Clerk II, Dual Enrollment

Overview

Title: Technical Clerk II, Dual Enrollment

Number of Positions: 1

Position #: 651190

Pay Rate: $32,150-$38,150 per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Classification: 3m - On campus mobile

Type of Appointment: Full-Time

Department: Dual Enrollment

• Resume
• Three professional references (See below)

• Non-supervisory roles: three (3) current or former supervisors
• Personal references (friends, clergy, customers, relatives) are not considered acceptable references

The overall purpose of this position is to provide administrative support for the college's Dual Enrollment Program. Major functions of the position are fielding customer service inquiries via phone, email, and in person from current and prospective students and parents; helping students through the enrollment process; scheduling appointments; and database management.

50% Serve as the frontline customer service contact for Student Services.

• Assist students/parents with all onboarding/enrollment questions as it pertains to Dual Enrollment. Assess student needs and provide direct assistance to students in helping them apply to Pellissippi State, enroll in classes, collect documents, apply for funding and help them understand the appropriate forms, processes, and procedures.
• Provide individual assistance to students including but not limited to analyzing and troubleshooting individual needs and assisting with on-line self-service accounts (ex., view/change their personal information, and apply for the Dual Enrollment Grant).
• Provide information to students, parents, staff, and high school partners regarding all enrollment and dual enrollment funding questions and/or requirements, including but not limited to my Pellissippi navigation, transcripts, payments, testing, secure document upload, alerts and general information about the college and events in person, via telephone, email, US mail, and online using extensive knowledge of FERPA, College policy, state, and federal Regulations.
• Collect, scan, download and update documents via various forms of electronic or non-electronic submission.

25% Utilize applicable software programs/websites such as: my Pellissippi, Banner (INB and SSB), Argos, BDMS, FAST, ETC, Student aid.gov, TSAC portal, etc. and provide guidance to students/parents on how to navigate the applicable websites and assist students with accessing account information including: interpreting registration holds, providing prerequisite overrides and clarifying dual enrollment eligibility requirements. Organize, maintain, document, and archive students' documents within BANNER.

20% Educate prospective dual enrollment students and parents by presenting at events throughout the year. Provide presentations and answer questions regarding admissions requirements, DE grant application processes, and steps for enrolling, etc.

5% Other duties as assigned.

High School Diploma and 5 years of customer service or call center experience required, or an Associate's degree from an accredited institution and 3 years of customer service or call center experience, or a Bachelor's degree from an accredited institution and 2 years of customer service or call center experience.

Banner experience

• Must possess excellent communication, analytical thinking and problem-solving skills.
• Must be able to work independently, making confident decisions, as well as serving as a team player.
• Proficiency in Microsoft Outlook, Excel, and Access;
  Adobe Acrobat
• Ability to quickly learn new systems.
• Ability to multitask effectively; and prompt decision making skills are needed.
• Able to engage in the college's mission, vision, and values.

Comment on the degree of mobility and physical exertion that is required in the job, i.e., walking, standing, sitting, travel, lifting. Comment on how manual dexterity is likely to impact performance. If lifting is required describe the objects that must be manipulated and their weights. Are there bonafide essential job functions that require the employee to be able to see acutely, hear, detect color, handle dust and allergens, smoke, fumes, etc.?

If so what are they? Note if work environment will include dust, fumes, smoke, crawl spaces, outside work in inclement weather, desk work, etc.

Describe nature of possible physical injury or illness which could occur to employee on the job. State the frequency of exposure and probability of injury.

To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the…