Associate Director of Integrated Systems - Office of Undergraduate Admissions - UTK

Job Overview

The Office of Undergraduate Admissions at the University of Tennessee, Knoxville invites applications for the Associate Director of Integrated System
. This on‑campus position has hybrid/remote flexibility and focuses on enhancing accessibility and diversity in higher education.

• Lead and supervise components of undergraduate admissions and enrollment management systems.
• Manage and maintain the Customer Relationship Management (CRM) system (currently Slate) and identify new efficiencies for student service.
• Provide strategic vision and guidance on the Enrollment Management Division’s technology and application system plans.
• Document policies and procedures related to data integration and imaging processes.
• Supervise a team responsible for incoming documents, data, and information used in the undergraduate application process.
• Evaluate, optimize, and ensure data integrity for the undergraduate admissions system.

Required

Education and Experience:

• Bachelor's degree.
• 3+ years of experience managing CRM and SIS in a university environment.

Required Knowledge, Skills, and Abilities:

• Knowledge of HTML, SQL, XML, or similar.
• Advanced skills in computer applications and reporting tools.
• Effective communication of technical concepts to users, stakeholders, and management.
• Prioritization and organization to meet deadlines with minimal direction.
• Strong analytical, communication, organizational, and interpersonal skills.
• Judgment, discretion, and tact with all constituents.
• Independent work in a changing environment with accuracy and attention to detail.
• Creation of reports (MS Access and Excel).
• Work with large data sets and verify data accuracy and completeness.
• Knowledge of Banner and recruitment/enrollment process.
• Ability to manage multiple priorities.
• Leadership in a team environment with excellent oral, written, and problem‑solving skills.

Preferred

Education and Experience:

• Master’s degree.
• Success in evaluating and improving undergraduate admissions CRM efficiencies.
• Experience with Slate, Banner (SIS), or Oracle.
• Experience utilizing SQL.
• Experience in workflow and automation software.
• Self‑motivation, team attitude, and commitment to excellence.

• Generous paid leave: up to 24 days of vacation, 12 days of sick leave, 14 paid holidays, and administrative closing days.
• Hybrid work arrangements.
• Education benefits for employees and dependents at UT System campuses.
• Retirement and deferred compensation plans (401(k), 403(b)).
• Comprehensive medical, dental, and vision insurance.
• Employee discounts to attractions, services, and goods.

Submit a cover letter, resume, and contact information for three professional references. References will not be contacted without explicit permission of the candidate.