Dental Office Assistant

Overview

Halls Crossroads Dental Care is looking for a Business Assistant to join our team. This role supports Heartland Dental’s mission to provide exceptional lifetime care by assisting the front office and aligning with the Heartland Dental systems.

• Greet and welcome patients as they enter the office to create a positive first impression
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience offering a stable career with growth potential
• Access to on-demand Daily Pay

Halls Crossroads Dental Care is part of Heartland Dental’s supported offices. Join a 14-person team that thrives on collaboration, communication, and community.

Location:

Norris Freeway next to ALDI. The office is fast-paced with a hard-working atmosphere.

• Experience in a fast-paced, customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training will be required; the individual will need to protect PHI and maintain data safeguards

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

• Ability to perform essential duties with or without reasonable accommodation; reasonable accommodations may be made for disabilities
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• TB test required for all new hires in dental office positions; test will be arranged during pre-employment and completed prior to starting. Not applicable in FL & TN

Heartland Dental is the nation’s largest dental support organization, providing non-clinical administrative support to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Supported doctors retain clinical autonomy. Heartland Dental is committed to diversity and inclusion and provides equal opportunity in employment.

• Not Applicable

• Full-time

• Administrative

• Wellness and Fitness Services
• Hospitals and Health Care

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