Patient Care Coordinator

SUMMARY

We are looking to hire a Front Desk/ Patient Care Coordinator who is excited about a fun and rewarding career in the Pediatric Dental field!

At Tennessee Smiles we strive to make every visit a fun and positive experience and to build self-confidence in each and every one of our patients. As a dual service dental practice, we are in a unique position to serve your family's dental and orthodontic needs. Excellent oral health is vital for a child’s development, and Drs. Mark Britton, Darryl Phillips, Jim Hollingsworth and Andy Turner are here to help every step of the way.

Visit our website: learn more.

• Proven experience in a customer service or administrative role, preferably in a dental/healthcare setting.
• Strong communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes is beneficial.
• Ability to multitask, stay organized, and work in a fast-paced environment.

• Greet and welcome patients in a friendly and professional manner.
• Verify and update patient demographic information.
• Maintain a clean and organized reception and lobby area.
• Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.
• Schedule and confirm patient appointments efficiently, considering dentist availability and treatment requirements.
• Coordinate and manage the dental appointment calendar to optimize the daily schedule.
• Verify and update patient insurance information.
• Collect and process payments for services rendered.
• Provide patients with information on treatment costs, insurance coverage, and payment options.
• Collaborate with dental staff to coordinate patient care and address any scheduling conflicts.
• Maintain a clean and organized reception area.
• Address patient concerns and complaints professionally and promptly.
• Collaborate with the dental team to find solutions to patient issues.

We offer a fun and fast-paced work environment with flexible work hours, competitive salaries, and excellent benefits packages.

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