IFB Customer Sales and Support Specialist

IFB Customer Sales and Support Specialist page is loaded## IFB Customer Sales and Support Specialist locations:
RSC-Knoxville time type:
Full time posted on:
Posted Todayjob requisition :
JR100835

At Invisible Fence
** Brand we are every bit as passionate about the well-being of pets today as we were when our founder created the world’s first dog fence. It’s that commitment that keeps us going and growing. It is in the way we continue to pioneer powerful, industry-changing pet solutions,.  It is in the way of our ongoing Shelter to Forever Home Program.

It is in the way we provide expert care to you and your pet from your neighborhood Invisible Fence
** Brand dealer. Most of all, it is our commitment in the worry-free way you enjoy your pet’s companionship. The way we look at it, nothing could be more revolutionary—or more wag-worthy—than that!  When it comes to improving the lives of pets and their people, it’s never a job. It’s a labor of love.
** Summary of Position:*
* * Answer inbound calls to assist our Brand customers with their pet product needs. This position requires both service and sales skills to increase customer loyalty and enhance revenue, to achieve our mission of ‘being the most trusted pet brands’.
* Responsibilities:
* Provide our customers with excellent service
* Offer and sell our vast array of products by finding product solutions which meet the customer’s and their pet’s needs
* Identify the customer’s product issues and provide problem solving troubleshooting and assistance so they may best utilize their product to keep their pets happy and safe
* Follow policies & procedures to ensure quality & consistency on every customer interaction
* Consistently meet and exceed Customer Care accountabilities

Qualifications:

* HS diploma or GED
* 1 - 3 years of Customer Service experience preferred
* Ability to offer, promote and sell products/services to existing and prospective customers
* Great communication skills
* Ability to type at least 40 words per minute
* Ability to utilize a computer to open, resolve, categorize, close tickets and support cases within the system
* Passionate about improving the customer experience
* Ability to thrive in a fast-paced environment with change

Accountabilities:
* Sales Goals
* Branded Customer Satisfaction Scores
* Quality Assurance
* Attendance* Wrap Time
* Compliance* Unavailable Time
* Average Handle Time#LI-TS1

To learn more about Pet Safe Brands and Invisible Fence Brand, our history, culture and community involvement, please visit
* Pet Safe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named “The Marble City” and "Scruffy City", names we have embraced for our unique charm. We are the home of 1982 World’s Fair and we boast of 21 craft breweries around the city ( for the**). If you like to hike or camp, visit the Great Smokey Mountain National Park.

Take your pick of outdoor activities from walking, tubing, running, or biking in our**. Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville.
**** Our Company:
** Pet Safe Brands is the world leader in pet products through our family of brands:

Pet Safe Brand, Sport

DOG Brand, Invisible Fence Brand, Kurgo and Premier Pet. Pet Safe Brand makes every product from leashes and harnesses to water fountains and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine.

We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community’s employer of choice as we all live our purpose:
We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe.
* #J-18808-Ljbffr