Toyota Knoxville Service Advisor

Toyota Knoxville Service Advisor

Service Advisor

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well‑versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive lane to explaining the repair process, we welcome individuals who are new to the automotive industry but have previous roles in customer service, retail sales, restaurant industry or hospitality.

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well‑groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre‑employment background check & drug screen.

• Insurance plans available for eligible full‑time associates: medical, dental, vision, life, disability, voluntary accidental and critical insurance.
• 401(k) retirement.
• Paid holidays for eligible associates.
• Paid vacations for eligible associates.
• Employee discounts.
• Sick leave for eligible associates.
• Drug‑free workplace.