Customer Service Specialist
Listed on 2026-02-01
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Tennessee Machine Tool Supply is an industrial distribution company focusing on machinery, cutting tools, abrasives, and measurement equipment. Our main clients are Tier One and Tier Two Automotive manufacturing companies, Defense Contractors, and Machine Shops. We emphasize providing exceptional service to meet the specific needs of our clients. Visit our e-commerce platform at for more information.
Role DescriptionThis is a full-time role for a Customer Service Specialist located on-site in Knoxville, TN. The Customer Service Specialist will handle customer inquiries through phone, email, and other communication channels, ensuring high levels of customer satisfaction. Key responsibilities include resolving customer complaints, providing product information, and processing orders and returns.
Qualifications- Experience in Customer Support and Customer Service
- Proficiency in handling Customer Satisfaction and Customer Experience
- Strong Phone Etiquette and communication skills
- Ability to manage multiple tasks efficiently
- Excellent problem-solving skills and attention to detail
- High School diploma or equivalent; additional education or training in a related field is a plus
- Proficiency in using Odoo ERP software and Microsoft Office Suite is a plus
- Entry level
- Full-time
- Machinery Manufacturing
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).