Customer Service & Sales Agent

Join to apply for the Customer Service & Sales Agent role at Marshall Cleaning Service
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• Dental insurance
• Paid time off
• Vision insurance

Job Type: Full-time

• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Assist in the sales process and respond to various lead generators quickly and efficiently
• Communicate with prospective and current clients, with needed information, in a timely manner
• Know our services offered and pricing structure extremely well to be able to answer questions
• STRONG emphasis on outbound warm calls
• Process and schedule service requests in a timely fashion according to company policy
• Ensure customer satisfaction and provide professional customer support
• Keeping records of customer interactions, transactions, comments and complaints
• Communicate with technicians on a regular basis and oversee route schedules for specific services
• Providing feedback on the efficiency of the customer service process and make necessary adjustments
• General administrative tasks as needed
• Other duties as assigned

• High school diploma or general education degree (GED) required

• 1-2 years clerical/administrative experience (preferred)
• Inside sales or call center sales experience (required) with ability to "close" the sale
• Data entry experience
• Excellent verbal and written communication skills
• Familiarity in Microsoft Office applications including Word, Excel, Outlook
• Familiarity with web-based applications and apps

• 18 years or older
• Must have a valid driver's license
• Be on time, reliable and consistent
• Follow MCS policies and procedures
• Work in a team environment (TEAM – Together everyone achieves more)

• High level of professionalism and confidentiality
• Ability to stay calm when customers are stressed or upset
• Ability to be flexible given a dynamic and fast-paced work environment
• Time management skills including prioritization of multiple tasks and planning techniques
• Comfortable using computers - Microsoft Office proficient
• Experience working with customer support

Entry level

Full-time

Other

Household Services