Customer Experience Champion Hardin Valley

Customer Experience Champion [Hardin Valley, FT]

Join to apply for the Customer Experience Champion [Hardin Valley, FT] role at Harper Auto Square.

Base pay range
$14.00/hr - $14.00/hr

The Customer Experience Champions are the face of Harper Auto Wash and play a crucial role in creating great customer experiences. Success requires a genuine passion for customer service, cheerfulness, and authenticity. More than just recruiting 'car cleaners', Harper Auto Wash is building an enthusiastic, high-energy, customer experience obsessed team. This team also happens to clean cars!

If creating incredible customer experiences in a modern, high-energy, good-vibes, car wash facility intrigues you, please apply. We are a growing company with a variety of exciting career paths!

Customer Experience Champions typically become all-stars in 1 of 2 distinct roles:

• Sales! (explaining the value of unlimited memberships to customers at the paystations)
• Wash Tunnel! (carefully guiding vehicles into the wash tunnel)

Most Customer Experience Champions become all-stars in both roles. This full-time position is located at the Hardin Valley Harper Auto Wash, starting at $14 per hour.

• Provide friendly and enthusiastic customer service at all times.
• Act as the face of Harper Auto Wash by warmly greeting every customer with a smile.
• Communicate clearly using eye contact and gestures when guiding customers.
• Explain procedures and answer questions professionally.
• Safely guide vehicles into the wash tunnel and ensure proper placement on the conveyor belt.
• Inspect vehicle readiness and ensure safety precautions are met.

• Assist with regular cleaning and maintenance of equipment and the work environment.
• Follow all company procedures and policies to ensure a consistent and high-quality customer experience.
• Lift at least 20 lbs as needed for job duties.
• Stand for long periods and work efficiently in a fast-paced setting.
• Work in all weather conditions (heat, cold, etc.).

• Customer Service & Professionalism:
  Provide friendly and enthusiastic customer service at all times; greet customers warmly; communicate clearly.
• Vehicle Handling & Safety:
  Prepare vehicles by performing visual inspections and ensuring safety precautions; guide vehicles into the wash tunnel; verify neutral before entering the wash; inspect truck beds and roof racks for safety concerns; perform brief high-pressure spray as needed.
• Driver's License and Eligibility:
  Valid driver's license; pass drug screening as required by company policy.

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Short & Long Term Disability
• Employer Paid Life Insurance
• Paid Holidays
• Paid Vacation
• Paid Sick Time
• Opportunities for Advancement
• Healthy Work/Life Balance

The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center, each catering to a different type of driver but providing the same level of excellence in sales and service. Harper is an equal opportunity employer and prohibits discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Driver's License
• Pass drug screening as required by company policy

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Motor Vehicle Manufacturing

Hardin Valley, Knoxville, TN

We are an equal opportunity employer and encourage qualified applicants from all backgrounds to apply.