Customer Retention Specialist - State Farm Agent Team Member

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

I opened my agency in 2010 after spending many years in State Farm leadership, bringing a strong foundation in mentoring, operations, and service into agency ownership. I earned my marketing degree from the University of Texas, and outside the office I enjoy golfing, gardening, and spending time in the mountains, on the lake, or out boating.

Our team of six works closely together and takes pride in being deeply connected to the community we serve. We stay highly involved within a 10-mile radius of the office, with a strong focus on local schools — supporting fundraisers, sponsoring teams, serving on boards that helped develop parks, and even bringing coffee to teachers as a small way to say thank you.

We offer time-and-a-half pay for events, a Simple IRA, health benefits, licensing reimbursement, and a strong emphasis on work-life balance. Our culture is centered on having fun while helping others and making real difference — for our customers, our community, and each other. We’re looking for self-motivated, action-oriented people who enjoy interacting with others and want a career that truly matters.

Experience isn’t required; confidence, curiosity, and a desire to help people go a long way here.

Knoxville, TN 37932

At Sage Kohler - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.