Customer Service Representative

About the Opportunity

Come grow with us. Supportive employee‑focused work environment with the option to work remotely after on‑site training and at least six months of consistent job performance. Join the Edfinancial Team — Where Purpose Meets Growth! Position:
Customer Service Representative (On‑Site – Knoxville, TN)

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate, clear information about our products and services.
• Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
• Use sound judgment and strong communication skills to support each customer interaction.
• Collaborate with your team to create a positive, high‑quality work environment.

At Edfinancial, we don’t just talk about culture — we live it. Join a community that values growth, balance, support, and purpose. Every call you take helps our customers manage one of life’s biggest investments — their education.

• Strong communication and listening skills
• A professional, positive attitude
• Ability to stay organized and meet daily goals
• Basic computer proficiency
• Open availability during business hours

• On‑Site Position:
  Knoxville, TN (Remote eligibility after six months of meeting performance metrics)
• Hours of Operation:
  Mon: 8 AM – 11 PM EST;
  Tue–Fri: 8 AM – 8 PM EST;
  Sat: 10 AM – 2 PM EST. Schedules are assigned based on business needs; flexibility is key.
• Overtime:
  Occasionally required during peak times

• Maintain confidentiality and data security at all times
• Stay current with system updates, loan phases, and compliance standards
• Complete annual training and certifications
• Support other departments during peak seasons

Be part of a team that values integrity, growth, and community. Apply today and start your next chapter with Edfinancial Services!

Salary

Description:

$18.00 per hour PLUS $4.93 hourly fringe pay