Agent Contracting Manager

Overview

🚀 Agent Contracting Manager

National Contracting Center (NCC) | People Leader | Operations | Insurance

Do you love helping others navigate complex processes? Are you a strong people leader who knows how to motivate, develop, and align diverse personalities toward shared goals? Are you excited by the opportunity to build scalable operations that make a real difference in people’s lives?

National Contracting Center (NCC) is seeking an Agent Contracting Manager to lead and scale our Agent Onboarding and Contracting teams. This role is critical to NCC’s growth—owning strategy, execution, compliance alignment, and continuous improvement across the entire contracting lifecycle.

You’ll lead a high-performing team responsible for onboarding independent agents and agencies, helping them move efficiently from recruitment to ready-to-sell status while maintaining exceptional data integrity and compliance standards.

We’re a growing, mission-driven organization that values people, performance, and balance.

We offer:

• W2 role with competitive base salary + bonus
• Comprehensive benefits, including:
• Medical, dental, vision & telehealth
• 401(k) with 100% match up to 5%
• Student loan paydown assistance
• Paid parental leave, compassionate leave (pregnancy loss/miscarriage), and caregiver leave
• Company-paid disability coverage
• 3 weeks PTO + generous paid holidays, including Twixmas (office closed between Christmas & New Year’s)
• Professional development with full access to Linked In Learning
• A supportive, collaborative culture that values growth, balance, and continuous learning
• A fulfilling career helping agents grow their businesses—and ultimately helping seniors nationwide

How Success Is Measured

• Reduced time-to-contract and time-to-ready-to-sell
• Improved onboarding throughput and agent capacity
• High data accuracy and contract quality control
• Strong agent satisfaction and onboarding experience metrics
• Team productivity and performance benchmarks
• Operational efficiency gains and automation adoption

• Lead NCC’s Agent Onboarding and Contracting departments, owning strategy and execution
• Build, coach, and retain a high-performing, results-driven team
• Ensure agents move efficiently from recruitment to contracted and ready-to-sell status
• Oversee quality control, accuracy, and compliance of contracts and appointments
• Maintain compliance with CMS, carrier, state licensing, E&O, TPMO, and regulatory requirements
• Partner cross-functionally with Recruiting, Sales Development, Marketing, Operations, and Legal
• Serve as subject matter expert for Salesforce CRM onboarding and contracting workflows
• Drive continuous improvement, workflow optimization, and automation initiatives
• Manage escalations and resolve agent and carrier issues with an agent-first mindset
• Track operational metrics and deliver actionable performance reporting
• Manage vendor and carrier contracting relationships
• Support scalable growth and future expansion initiatives

You’re a strategic, service-driven leader who balances empathy with accountability.

You are:

• Collaborative and passionate about developing others
• A confident communicator (phone, written, virtual, and in-person)
• Highly organized with strong prioritization skills
• Solutions-oriented and comfortable owning outcomes
• Professional, discreet, and trusted with sensitive information
• Adaptable and energized by industry change
• Technically curious with a desire to improve systems and workflows

Required:

• BA/BS or equivalent experience
• Proven people and operations leadership experience
• Background in onboarding, contracting, recruiting, customer success, or operations
• Strong CRM experience (Salesforce preferred)
• Advanced Excel and Microsoft Office skills
• Process improvement and operational design experience
• Strong communication and stakeholder management skills
• Working knowledge of Medicare industry regulations and compliance

Preferred:

• Experience in an FMO or insurance carrier environment
• Medicare, ACA, Life, or Health Insurance operations background
• Salesforce administration or advanced configuration experience
• Knowledge of contracting, commissions, overrides, and appointment processes
• Entrepreneurial or growth-stage company experience

National Contracting Center (NCC) is a Field Marketing Organization (FMO) specializing in senior insurance products. We support independent agents nationwide, empowering them with expertise and tools to help seniors navigate complex insurance decisions with confidence.

Salary plus bonus

No external recruiters, please

Salary and benefits are presented as part of the role and may be subject to change.

NO EXTERNAL RECRUITERS PLEASE