Customer Experience Champion Parkside

Overview

The Customer Experience Champion role at Harper Auto Square Parkside is a full-time position located at the Parkside Harper Auto Wash. The role requires a genuine passion for customer service, cheerfulness, and authenticity, with a focus on creating excellent customer experiences. The position pays $14 per hour plus tips.

• Serve as the face of Harper Auto Wash and engage customers with a friendly, energetic attitude.
• Explain the value of services (e.g., unlimited passes) at pay stations and guide customers through the process.
• Assist customers by explaining procedures and answering questions professionally.
• Safely guide vehicles into the wash tunnel and ensure proper placement on the conveyor belt.
• Prep vehicles by performing visual inspections and ensuring safety precautions are met.
• Inspect vehicle interiors and windows, and assist with interior cleaning tasks as part of a team.
• Follow time management guidelines to ensure efficient vehicle cleaning within set time frames.
• Lift at least 20 lbs as needed and work in a fast-paced environment suitable for all weather conditions.

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Short & Long Term Disability
• Employer Paid Life Insurance
• Paid Holidays
• Paid Vacation
• Paid Sick Time
• Opportunities for Advancement
• Healthy Work/Life Balance

• Customer Service & Professionalism
  • Provide friendly and enthusiastic customer service at all times.
  • Act as the face of Harper Auto Wash by warmly greeting every customer with a smile.
  • Communicate clearly with customers and guide them through procedures.
• Vehicle Handling & Safety
  • Prepare vehicles by performing visual inspections and ensuring safety precautions are met.
  • Safely guide vehicles into the wash tunnel and ensure proper placement on the conveyor belt.
  • Confirm that customers place their vehicle in Neutral before entering the wash.
  • Inspect for loose items or safety concerns on truck beds and roof racks.
• Interior Cleaning Responsibilities
  • Work efficiently as part of a team-based cleaning process.
  • Perform interior window cleaning, dashboard wiping, vacuuming, and tire shining according to standard procedures.
  • Follow time management guidelines to clean vehicles within set time frames.
• General Duties & Physical Requirements
  • Assist with regular cleaning and maintenance of equipment and the work environment.
  • Follow all company procedures and policies to ensure a consistent and high-quality customer experience.
  • Lift at least 20 lbs and stand for long periods in a fast-paced setting.
  • Work in all weather conditions (heat, cold, etc.).
• Eligibility Requirements
  • Driver's License
  • Pass drug screening as required by company policy

The Harper name has been synonymous with quality since 1981, with a history of quality sales and service across multiple dealerships and facilities. Harper is an equal opportunity employer and prohibits discrimination/harassment in accordance with federal, state, and local laws.

• Entry level

• Full-time

• Other
• Industries:
  Motor Vehicle Manufacturing

We are a growing company with a variety of exciting career paths. Referrals increase your chances of interviewing at Harper Auto Square.