Customer Service Representative; Concierge

Overview

Ferguson is currently looking for the right individual to fill an immediate need for a Customer Service Representative to join our Concierge team. The Concierge Customer Service Representative conducts a range of diverse administrative and staff functions, including reception, mailroom services, sales agent support, conference management, administrative support services, and secretarial services to the organization.

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. We build better infrastructure, better homes and better businesses, and help customers complete complex projects simply, successfully and sustainably. Ferguson is a Fortune 500 company providing best-in-class products, service and capabilities across industries including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce.

Ferguson has approximately 36,000 associates across 1,700 locations, and is a community of proud associates who work to build something meaningful.

Monday-Friday 7am-4pm plus 1 Saturday every 6 weeks.

• Receive inbound phone calls and dispatch calls to the appropriate department
• Resolve customer problems and refer problems to the appropriate department when appropriate
• Perform other routine administrative activities per the organization’s established procedures, which may include answering phones, taking messages, distributing mail, filing, or maintaining office supplies or other inventory
• Collect, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases
• Respond to or redirect routine inquiries from external/internal sources about the organization, its activities, or processes so callers/visitors are answered promptly and accurately
• Participate in meetings and communicate any concerns to management
• Follow all policies, rules, regulations, and procedures
• Perform other duties or functions as requested by management

• Strong written and verbal communication skills with the ability to communicate across all levels of the organization
• Ability to handle a fast-paced call center environment highly preferred
• Be well organized, detail-oriented, and have time-management skills
• Display a high level of integrity and professionalism
• Proficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and Excel

Pay Range: $15.00 - $18.08

Estimated ranges displayed are monthly for salaried roles or hourly for all other roles. This role is bonus or incentive plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that complies with 41 CFR 60-300.5(a) and 41 CFR 60-741.5(A), prohibiting discrimination against qualified protected Veterans and individuals with disabilities. Ferguson Enterprises, LLC is an equal employment employer (M/F/Disability/Vet/Sexual Orientation/Gender Identity).

Equal Employment Opportunity and Reasonable Accommodation information is provided as part of Ferguson’s commitments to a diverse and inclusive workforce.