Operations Assistant

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This range is provided by American Window Film. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$20.00/hr - $22.00/hr

Annual Bonus

The Operations Assistant, based in the Knoxville office, keeps the offices in Knoxville, Atlanta, and Nashville running smoothly by supporting daily operations, managing inventory and film, coordinating vehicle maintenance, handling billing and commissions, assisting installers, and maintaining office organization. The role requires strong organizational skills, attention to detail, and a passion for supporting a busy team. It’s ideal for someone who enjoys multitasking, interacting with customers, and ensuring tasks are completed efficiently while contributing to a positive team environment.

Job Responsibilities

Daily Operations & Administration

• Answer incoming phones for Knoxville, Atlanta, and Nashville offices
• Provide backup support on incoming phone lines as needed
• Manage web leads for all locations, including follow-ups and project details updates
• Build new deal contacts to support Sales Team schedule
• Provide installation schedule reminders for Knoxville, Atlanta, and Nashville
• Schedule jobs for Sales Team from call-ins and web leads
• Maintain general office organization and cleanliness

Inventory & Film Management

• Stage film for jobs and check in film deliveries
• Register film warranties and file warranty claims with manufacturers
• Ship film and materials to other branches as needed
• Manage monthly inventory counts across all three locations
• Handle monthly film exception reporting
• Reconcile weekly payment reports for Knoxville, Atlanta, and Nashville (warranty purposes)
• Process daily commissions for all three locations:
  Knoxville, Atlanta, and Nashville
• Complete daily billing for all locations as needed
• Prepare job closeout paperwork (e.g., 1-year warranty letters, care instructions)
• Conduct vehicle inspections
• Assist installers with scheduling routine vehicle maintenance
• Support installers with scheduling and coordination as needed

Customer & Team Support

• Manage Text Us communication for customer updates and reminders
• Order product samples, manage sample inventory, and mail or distribute as needed
• Order office supplies and snacks for the Knoxville office
• Distribute quarterly swag to branch teams
• Maintain a high level of productivity and customer service by stepping into Ops Manager duties as required

Qualifications

• Responsive and friendly customer service
• Effective organization of multiple concurrent jobs
• Strong written and verbal communication skills
• Familiarity working with online tools like g-suite
• Knowledge of window film is a plus but training will be provided
• CRM experience is a plus
• Sales experience is a plus
• Competitive monthly and quarterly bonus program
• Paid Time Off plan for full time employees
• Medical, Dental, Vision, and more
  * For eligible employees
• 401(k):
  American Window Film will match 3% of what you contribute
• American Window Film Perks:
• Family & Friends Day - take an extra day off and get $300 to spend time with family and friends.
• People Helping People - take an extra day off to help someone out or contribute to a worthy cause
• Fitness, Health and Wellness allowance - get $250 towards any health and wellness activity
• We not me time - get $300 when you spend time with a co-worker outside of work

* perks subject to terms and conditions and may change at any time

Our Core Values

• Create Loyal fans - We create an environment that people love
• Authenticity Matters - Trust is built one job at a time
• Be Excellent Together - We support our teammates
• We Embrace Change - How we got here today is not how we will get there tomorrow

American Window Film provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

• Seniority level
  
  Entry level

• Employment type
  
  Full-time

• Job function Administrative
• Industries Construction

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Medical insurance

Vision insurance

401(k)

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