Sales & Service Technician

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Tar Heel Basement Systems, a Groundworks company, is seeking a talented Service Technician to join their team in the Raleigh, NC area. The Service Technician is an integral part of the customer journey after installation, partnering with customers to inspect and service foundation repair and water management solutions and support them with additional solutions options.

• Base Pay + Commission with NO CAP on earnings
• Average annual earnings $120,000
• Company Vehicle and Gas Card provided
• Full‑time nonseasonal work
• Pre‑qualified, high‑quality appointments, no cold‑calling required!
• Advanced leadership training opportunities in a promote‑from‑within culture
• Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match, PTO after applicable waiting periods
• Equity in North America’s leading foundation repair and water management company

• Execute appointments scheduled with customers
• Travel to customers’ homes based on assigned appointments
• Build long‑term relationships with customers and represent the company professionally
• Recommend additional products and services to enhance or improve original installation or remedy potential issues through established processes and procedures
• Perform annual customer maintenance visits, examining work previously completed
• Perform reactive service appointments, diagnose, and fix any issues
• Install additional products purchased by the customer as necessary
• Adhere to safety regulations and procedures when carrying out responsibilities
• Examine solutions installed by the company and determine potential warranty or non‑warranty work
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
• Other duties as assigned

• 1 or more years of proven sales experience preferred but not required
• Construction/Home Improvement experience preferred
• Proven customer relations experience preferred
• High school diploma or GED or equivalent experience
• A valid, non‑restrictive Driver’s License is required

• Full‑time
• Remote & Onsite:
  Reporting into and working remotely at Branch location
• Servicing area within territory

Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization. With locations across the USA and Canada, we are North America’s leading foundation solutions and water management company. We are recognized as a top workplace and offer employee ownership to everyone. Our highly trained teams deliver innovative solutions, unmatched quality, and industry‑leading warranties, helping homeowners protect and repair their most valuable asset – their home.