Medical Receptionist

An exciting opportunity has arisen for a Medical Receptionist to join the dynamic team at Beech House Surgery.

We are looking to recruit a highly motivated and enthusiastic team player to provide reception and administrative support our 4 GP Partners and practice team, ensuring the highest standard of care for our registered patients.

Please see the Medical Receptionist job description for further information about this administrative position.

This vacancy is for zero hours bank cover (hours will be between 08:00-18:30 Monday to Friday) to cover annual leave, absences, etc.

We are a friendly, welcoming, and supportive practice with a diverse skill mix, located in the market town of Knaresborough on the edge of the beautiful Yorkshire Dales within easy distance of Harrogate, York, and Leeds.

Key to our ongoing success is a positive organisational structure making this a fantastic place to work.

Job Summary:

Weare looking to appoint a Medical Receptionist to join our busy GP practice who willbe the first point of contact for patients, contractors, and visitors as wellas carrying out general office tasks.

Youwill be responsible for designated administrative and reception duties within the Practice and work with our established processes, policies and procedures toprovide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.

Youwill have excellent communication skills, a compassionate and friendly naturewho can operate in a busy environment with a range of people and professions,as you will be working alongside our clinical and administration teams.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.

Thisrole is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

Job Responsibilities

RECEPTION

· Assisting patients and consulting with members of practice team

· Processing face-to-face, electronic and telephone requests for appointments ensuring callers are directed to the appropriate healthcare professional or service

· Registering new patients, temporary residents and any requiring immediate and necessary treatment,carefully checking all details for accuracy

· Taking messages and passing on information

• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

GENERAL ADMINISTRATION

· Assisting with the opening up/locking up of practice premises and maintaining security in accordance with practice protocols

· Processing and distributing incoming and outgoing mail

· Filingand retrieving paperwork

• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Providing clerical assistance as required, including word/data processing, filing, photocopying, and scanning
• Keeping the reception area,notice boards, leaflet etc. tidy and presentable
• Cover sickness/annual leave andwork reasonable overtime when required

Process patients’ changes of address – computer data and medical records (have knowledge of practice area)

• Perform any other relevant and reasonable duties that may be requested by the Head Receptionist, Patient Services Manager, Practice Manager or GP Partners
• Undertake statutory and mandatory training as required

APPOINTMENT SYSTEM MANAGEMENT

• Book/edit/cancel appointments ensuring sufficient information is recorded to retrieve medical record
• Ensure appropriate appointment isoffered (both in the practice and externally at YHN, etc.)

CONFIDENTIALITY

· Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.

· Maintain an awareness of the Freedom of Information Act.

· Information relating to patients, carers, colleagues, other…