Area Supervisor

Ross Stores, the leading off‑price retail chain with over 2,200 stores, offers a fun treasure‑hunt experience while providing customers high‑quality brands at extraordinary savings.

We start with our people. Join a team that values you!

• Success – the winning team pursues excellence while learning and evolving.
• Career growth – we develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – we work together to solve hard problems.
• Diversity, Equality & Inclusion – we celebrate backgrounds, identities, and ideas; we strive to be a positive force in our community.

The Area Supervisor is a member of Store Leadership responsible for a specific, assigned area of the store as well as general operations and supervision when acting as Manager on Duty. Duties include opening and closing the store, supervising Associates, maintaining a friendly environment, ensuring proper merchandise presentation, and supervising operational processes.

• Prioritises safety and practices safe behaviours.
• Aware of sales‑floor conditions, reports unsafe practices.
• Secures building (entry control, EAS daily checks, cash office, armored pickups).
• Removes clutter, ensures clear egress.
• Ensures customer safety—accident prevention, reporting, emergency procedures.
• Tests fire alarm systems, responds to after‑hours alarms.

• Treats all customers, associates, and leaders with respect.
• Shows courtesy, friendliness, professionalism; recognises associates.

• Represents and supports the company brand.
• Maintains professional appearance and dress‑code compliance.
• Keeps all areas clean, well‑maintained, merchandised to standard.
• Responsible for daily trash removal.

• Ensures recovery, sizing and markdowns meet standards.
• Receives merchandise truck when needed, processes with urgency.
• Handles non‑merchandise inbound deliveries.
• Maintains cleanliness/organisation of stockrooms; ensures back‑stock security and processing.
• Makes merchandising of department and back‑stock compliant.
• Reduces loss due to damage.
• Follows monthly presentation guidelines.
• Manages floor moves, promotional signing, re‑wraps.

• Understands Loss Prevention Awareness Program.
• Maintains strong front‑floor presence, engages customers and associates.
• Safeguards confidential info, cash, and merchandise.
• Maintains PVM system, conducts “Code 50” inspections.
• Executes best practices while maximising productivity.

• Ensures front‑end associates meet company standards.
• Maintains pace, energy, presence; manages line to reduce wait time.
• Trains and coaches on registers, shortage controls, policies.
• Controls associate break schedule.
• Ensures equipment and supplies function properly, ensures go‑back compliance.
• Teaches “Scan and Bag” best practice, ensures merchandise salability.

• Maintains maintenance and cleanliness.
• Audits garment tags.
• Ensures go‑back compliance, ticketing, scanning, securing.

• Conducts cash pulls, bank deposits per policy.
• Handles front‑end control for refunds, approvals, safe security, register voids, media, break schedules.
• Manages payroll administration: punch edits, scheduling compliance, Sunday payroll, reporting.
• Other duties as assigned.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritises
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Basic mathematical calculations in retail context.
• Ability to work evenings and weekends.

• Operate store equipment, including PDTs, registers, PC.
• Spend up to 100 % of working time standing, walking, moving.
• Regularly bend, squat, kneel, climb, carry, reach, stoop.
• Occasionally push, pull, lift >25 lb.
• Use janitorial equipment, rolling racks, ladders.
• Stockroom shifts:…