Hotel Inspector​/Housekeeper

Create long-lasting impressions of our beautiful, world-class resort by ensuring the cleanliness of our rooms and public spaces. Your excellent customer service skills will also be utilized when interacting with our guests and your leadership skills will help to motivate and encourage our Housekeeping Associates. You will play an integral role in establishing memorable home-away-from-home experiences each and every day!

• Consistently demonstrate S.E.E. (Smile, Eye Contact and Engage) and offer professional, friendly and excellent customer service.
• Prepare daily list of rooms for Vacation Rental/Room Attendants.
• Assist in the cleaning of hotel rooms/vacation rentals including: dusting, vacuuming, changing bed linens, cleaning bathrooms, kitchen area, lobby and all other living areas, and ensure rooms are presentable upon guest arrival.
• Ensure Vacation Rentals/Rooms are done according to time limits.
• Comply with all resort safety guidelines.
• Pick up ground litter around hotel or wherever visible.
• Ability to fully understand and successfully execute all job duties in the housekeeping department.
• Must be able to work a flexible schedule to fill all departmental shifts, which may include evenings, holidays, weekends and extended hours as business dictates.
• Demonstrate basic computer knowledge to document daily activity report to Rooms Manager.
• Basic understanding of budgets, time management skills, guest recovery service, inventory and ordering.
• Demonstrates leadership and ability to motivate and encourage staff and ability to diffuse employee situations as they may arise.
• May perform similar duties as requested by supervisor.

Education: High school diploma or equivalent.

Experience:

• Valid driver's license to drive to vacation homes on property and insurability on the company insurance policy is required.
• Housekeeping and customer service experience preferred.
• Strong organizational skills required.
• Must be fluent in verbal and written English.
• Must have attention to detail.
• Be able to lift up to 50 lbs.
• Be able to push/pull up to 200 lbs.
• Excellent customer service skills.

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances. As a Lead Vacation Rental/Room Attendant you will be expected to work with Associates and visitors to ensure satisfaction. A Vacation Rental/Room Attendant will have to take initiative and get creative in resolving challenges and involve a manager only when previous methods have been unsuccessful.

• Ability to speak and hear
• Close and distance vision
• Identify and distinguish colors
• Frequent sitting with some walking and standing at times
• Frequently lifts/carries up to 50 lbs
• Occasionally pushes/pulls up to 200 lbs
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
• Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly

• May be indoor or outdoor setting
• Varied weather conditions are expected
• Will work near moving or mechanical parts
• Varying schedule to include evenings, holidays, weekends and extended hours as business dictates