Lead Supervisor

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

The Lead Supervisor role is an integral part of the store’s overall success, modeling the behaviors needed to directly impact all aspects of our company’s business:
Sales and Operational Processes. This individual shows exemplary performance, representing Coach at its highest standards, and possesses the ability to adapt to all roles within the store environment.

• Understand organizational objectives and make decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with company priorities and values.
• Endorse, model, and develop the team to deliver Coach’s selling and service expectations.
• Enforce sales strategies, initiatives and growth across all categories.
• Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results‑driven, including through team selling and selling to multiple customers.
• Hold sales team accountable for personal sales.
• Maximize clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitor the process over time to achieve business goals and objectives.
• Build credibility and trust with team, as well as with customers – serving as a personal fashion advisor to deliver business results.
• Create positive impressions with store team and customers by presenting the best self to work through business attire consistent with Coach’s guide to style.
• Act as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives).
• Read customer and team cues and adapt the approach accordingly.
• Resolve customer issues in a solution‑oriented and forward‑thinking manner; partner with Store Manager(s) or District Manager as appropriate.
• Develop both self and product knowledge skills and remain aware of current collections.
• Recognize the positive sales impact staffing has on the business and recruit accordingly.
• Coaching, development and motivation of the team on a daily, weekly and monthly basis to meet goals and use Company tools; delegate and empower others and encourage individual growth.
• Welcoming feedback, adapting behaviors and creating short‑ and long‑term goals to achieve personal metrics and performance development.
• Provide regular feedback to others; coach performance to a higher standard and provide constructive feedback to Store Manager(s) and Assistant Store Manager(s).

• Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and proactively.
• Demonstrate strong business acumen.
• Interact and communicate with superior(s) on a regular basis; be adaptable and flexible; maintain a calm and professional demeanor.
• Maintain interior and exterior upkeep of the building in partnership with corporate office.
• Use all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary.
• Adhere to all applicable Coach retail policies and procedures including POS and operations procedures.
• Leverage Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals.
• Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions.
• Ensure all daily tasks are completed without negatively impacting service of Coach standards.

• Drive for Results
  :
  Exceed goals consistently; be a top performer; remain bottom‑line oriented; push self and others for results.
• Customer Focus
  :
  Meet expectations of internal and external customers; use…