Assistant Store Manager

Position Purpose

The individual in this position is responsible for assisting the Store Manager with achieving and/or exceeding the store's sales plan, while insuring profitable store operations and performing all functions necessary to provide superior customer service. This includes the appropriate control, management and/or development of all resources including store personnel, merchandise, cash and budget, and facilities. The Assistant Store Manager assumes supervisory responsibility in the Manager's absence.

Sales

• Model Lindt standards and core competencies through everyday activities (leadership, commitment, passion, sales focus, drive for results, etc).
• Demonstrate a comprehensive understanding of the store's sales mission and the ability to communicate it effectively in actionable terms to the store staff.
• Is able to quantifiably articulate overall store metrics and performance.
• Motivate staff, build brand commitment and hold staff accountable to meeting critical internal KPI's and external sales opportunities.
• Identify and capture external sales opportunities to include, but not limited to, business-to-business contacts, external networking events and marketing opportunities.
• Proactively manage inventory levels in accordance with store's individual trends to insure stock levels are in line with sales demands and quality assurance guidelines, while minimizing out of stocks, overstocks and dated product.

• Assist with recruiting qualified individuals for open positions.
• Proactively and effectively network to provide viable candidates for the store and district.
• Help to train staff to company standards, ensuring daily operations and sales are achieved.
• Assist with training and developing staff sales techniques, insuring expert product knowledge is consistently demonstrated and the brand is accurately represented to the customer.
• Escalate issues to Store Manager and Retail District Manager in an effective and timely manner.

• Inventory Control/Shrink.
• Cash Management (POS, paperwork, logs, Policies & Procedures).
• Responsible for audit compliance (DM Store Visits, Loss Prevention and Food Safety).
• Payroll/Labor Management.
• Compliance with specific store scheduling templates that are designed to meet the needs of the business.
• Expense Control (sampling, damages,supplies, etc).
• Follow company directives in a timely and accurate manner.
• Comply with all quality assurance Policies & Procedures.

• Excellence – At Lindt we have passion for the best and pride in what we do – we aspire for excellence in everything.
• Collaboration – At Lindt are in it together, locally and globally with a shared purpose. We invest in our relationships and value each other.
• Entrepreneurship – At Lindt we take ownership to drive results and make an impact – we focus on what matters to deliver on our commitments.
• Innovation – At Lindt we are always evolving to shape our future. We look for new and better ways to deliver success, adapt to change and build on our strengths.
• Responsibility – At Lindt we act responsibly – we treat others with respect, value diversity, and care for the environment to create a sustainable tomorrow.