IT Specialist; Customer Support Security Clearance

Position: IT SPECIALIST (CUSTOMER SUPPORT) with Security Clearance
Duties Help
* You will act as a liaison between customers, contractors and Portsmouth Navy Shipyard personnel.
* You will develop policies and standards in relation customer related Information Technology solutions/changes and advancements.
* You will provide technical expertise support to customers as a liaison on Information Technology related issues.
* You will provide feedback and or prompt solutions both orally and in writing to customers. Requirements Help Conditions of employment
* Must be a US Citizen.
* Must be determined suitable for federal employment.
* Must participate in the direct deposit pay program.
* New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
* Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
* Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
* Males born after 12-31-59 must be registered for Selective Service.
* You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
* Work is performed in areas where potentially harmful physical and chemical agents are present (e.g. fumes, dust, heat, ionizing and non-ionizing radiation and chemicals). You will be required to participate in medical surveillance programs.
* You will be required to wear personal protective equipment such as helmets, gloves, coveralls, glasses, goggles, respirators and safety shoes continuously for the duration of the work shift.
* This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required.
* This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time. Qualifications Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector.

Specialized experience must demonstrate the following:
* Experience providing feedback and/or prompt solutions both orally and in writing to customers.
* Experience providing technical support to customers as a liaison on Information Technology related issues.
* Experience demonstrating an understanding of customer Information Technology issues.
* Experience providing assistance with developing policies and standards in relation to customer related Information Technology solutions/changes and advancements. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving.
1.Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include:
Experience demonstrating an understanding of customer Information Technology issues.
2.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;

is committed to providing quality products and services. IT-related experience demonstrating this competency include:
Experience providing technical expertise support to customers as a liaison on Information Technology related issues.
3.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT related experience demonstrating this competency include:
Presenting training to end users on how to create an account and submit help tickets in a new information technology system.
4.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience…