Operations Manager
Job in
Kitchener, Ontario, Canada
Listing for:
The 401 Group of Companies
Full Time
position
Listed on 2026-01-23
Job specializations:
-
Management
Operations Manager, Retail & Store Manager
Job Description & How to Apply Below
Position: Fixed Operations Manager
Now Hiring:
Dynamic Fixed Operations Manager – Lead Service & Parts to Peak Performance, Drive Profitability, and Deliver an Unmatched Customer Experience!
As a Regional Fixed Operations Manager, you will play a pivotal role in overseeing and optimizing our regional locations. From managing service departments, leading a team of dedicated employees to deliver top-notch service and building relationships along the way as you embrace the perks of traveling to our various locations
At the Group of Companies we are dedicated to setting new standards of excellence in the automotive industry. With our consistent growth and innovation, we are looking for a Regional Fixed Operations Manager to help drive our continued success.
Location:
Barrie Kia
Compensation:
Up to $, per year
Your Key Responsibilities :
Responsible for profit management - must examine department financial statements, including expenses and revenue, to ensure the department's profitabilityDevelop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent managementReview and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport buildingDevelop and implement a long-term strategy and action plan to attract and retain customersUnderstand and maintain warranty platformsOrdering parts with company and OEM guidelinesKnowledge of parts pricing proceduresUnderstand and maintain warranty platformsEstablish and maintain good relationships with wholesale customersProfessionally and effectively resolve customer and employee complaints and concernsEnsure compliance with Health and Safety and all other workplace regulations and policiesOversee multiple Service and Parts departments and ensure that the parts department is properly staffed, providing coverage during all scheduled business hoursMaintain an active parts and accessories inventory with appropriate days of supply, minimizing obsolescence and improving turnover ratesDevelop and grow external (CP/W) parts and accessories sales including wholesale accounts Ensure compliance with and OEM policies and procedures such as to maintain accurate warranty bin, clean and presentable merchandising areas including parts storage.Ensure the highest level of customer satisfaction Report any non-compliant issues directly and immediately to the management Manage cash and credit/debit receipts per company policyManage the PBS system and ensure that all parts orders are properly received, tracked, stored, and invoiced accurately Perform physical inventory counts as required which may be required during off business hoursOther duties as assignedWhat You Bring to the Table:
Grade Diploma or equivalentMinimum years Service Manager experience in the automotive industryG Driver's license and a clean driver's abstractStrong understanding of automotive partsExcellent communication, interpersonal and time management skillsAbility to adapt to a changing environment and meet deadlinesTechnically savvyExperience with PBS software is considered an assetMust have the ability to multi-task and work under pressureMust be willing to be flexible with work schedule and willingness to travel on a regular basisSo why work for us?
The Group of Companies is privately owned and % Canadian+ State-of-the-art facilities including a "Google-like" call centre and an , sq. ft. centralized service "Hub"A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.Personalized coaching, mentoring, and training focused on both individual growth and team success.Empowering you to grow with meaningful career path planning and advancement opportunities.Health & wellness benefit enrollment opportunitiesEmployee referral bonus opportunitiesEnjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop Restaurant and Wine Bar.Perkopolis EnrollmentOn-site ParkingThe Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational…
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