Analyste d’affaires principal – Opérations, Assurances Collectives
The Admin Value Stream within Group Benefits Operations is seeking a Senior Business Analyst to help drive transformational change, improve our operational capabilities, and support the delivery of high‑quality solutions for clients, members, and internal teams. This role is ideal for someone who loves solving problems, enjoys using data to guide decisions, and is naturally curious about new technology and AI—not just for project delivery, but to fundamentally improve how work gets done.
You will collaborate with a wide range of partners across business operations, technology, and delivery teams to translate business needs into clear requirements, lead testing, and drive strong business readiness for every change. Your leadership ensures that operational teams experience smooth, well‑managed transitions as new processes, tools, and enhancements are deployed.
This is a highly impactful role that connects people, processes, and technology to enhance the end‑to‑end operational experience for clients and members.
Position Responsibilities:
Business Analysis & Problem Solving
Act as a subject matter expert by analyzing stakeholder requirements and assessing impacts on current and future‑state operations.
Break down complex problems using structured, data-driven approaches.
Investigate system and process issues to identify root causes, patterns, and opportunities for improvement.
Translate business needs into clear, actionable requirements for development, configuration, and ensure solutions are adequately tested.
Technology, Innovation & AI Exploration
Stay curious about emerging technology, including automation, analytics, and AI, and explore how they can modernize processes and elevate client and operational outcomes.
Identify opportunities to apply new tools or techniques to streamline workflows and redesign how work gets done.
Collaborate with IT and business partners to assess, pilot, or implement new technology solutions.
Data & Insights
Use data to validate assumptions, model impacts, and support decision-making.
Analyze datasets, reports, and process metrics to inform recommendations.
Present insights in clear, compelling ways that support effective action.
Business Readiness & Transition Management
Lead business readiness planning to ensure operational teams are fully prepared for upcoming changes.
Work with training, documentation, and operational staff to ensure all impacts are understood and managed.
Support post‑implementation stabilization and ensure changes are embedded successfully into daily operations.
Collaboration & Stakeholder Engagement
Build strong relationships with operational leaders, implementation partners, project teams, and IT.
Champion the client, member and operational experience throughout solution design.
Support alignment on priorities, scope, timelines, and outcomes.
Testing & Quality Assurance
Lead or support user acceptance testing (UAT), including test case creation, execution, and production validation.
Ensure issues are triaged and resolved prior to deployment.
Confirm solutions meet requirements and are ready for business use.
Continuous Improvement & Operational Excellence
Identify opportunities to strengthen processes and enhance operational efficiency.
Apply methodologies such as Lean, Six Sigma, and structured problem-solving.
Propose both tactical and long‑term improvements that support transformation goals.
Required Qualifications:
Experience supporting or leading business readiness and change management activities.
Strong working knowledge of tools such as Excel, Teams, SQL, Jira, and Confluence.
Demonstrated ability to identify and adopt new technologies—including AI—to improve processes and outcomes.
Preferred Qualifications:
Experience partnering with multiple stakeholders with diverse and sometimes competing priorities.
Proven ability to guide clients or internal partners through change with clarity and confidence.
Strong problem-solving mindset with the ability to simplify complexity and explore solution options.
Demonstrated curiosity and comfort with new technology and AI, with a desire to apply them practically to improve work.
Experience in group benefits administration or…
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