Senior IT Business Analyst – Salesforce Integration; WTL

Position: *Senior IT Business Analyst – Salesforce Integration (WTL, ON)
Location: Waterloo

Senior IT Business Analyst – Salesforce Integration
Seeking an experienced professional with over 10 years in business analysis to support Salesforce integration with Java Spring Boot in the insurance industry. Based in Toronto or Waterloo, this hybrid role involves system analysis, stakeholder engagement, and delivery in a financial services environment.
What is in it for you:
• Salaried: $90-97 per hour.

• Incorporated Business Rate: $100-115 per hour.

• Contract position.

• Full-time position: hours per week.

• Hybrid work: 3 office days, from Tuesday to Thursday.
Responsibilities:
• Elicit and analyze business requirements, including new features, change requests, and production support.

• Conduct gap analyses and propose feasible, goal-aligned solutions.

• Prepare detailed user and system specifications in collaboration with stakeholders.

• Act as a liaison between business users, IT delivery teams, and external vendors.

• Facilitate clear and effective communication to ensure alignment of requirements.

• Apply change management principles to support adoption and reduce operational disruption.

• Assist in defining UAT strategy, scope, and test cases.

• Support project coordination from scope definition through implementation.

• Provide production support, including issue resolution and reconciliations.

• Identify opportunities to streamline processes and improve system efficiency.

• Document processes and contribute to cross-team knowledge sharing.
What you will need to succeed:
• Bachelor’s degree in Engineering, Computer Science, Business Administration, Mathematics, or a related field.

• 10+ years of professional experience, including 7+ years in business analysis roles.

• Proven experience integrating Salesforce with Java Spring Boot web services.

• Strong understanding of banking or financial services, especially specialized lending.

• Familiarity with Software Development Life Cycle (SDLC), Agile methodologies, and change management practices.

• Proficiency in Microsoft Office, JIRA, Confluence, and basic SQL/PLSQL skills.