Customer Solution Manager, Infrastructure
Job in
Kitchener, Ontario, Canada
Listing for:
Westinghouse Electric Company LLC.
Part Time
position
Listed on 2026-03-01
Job specializations:
-
Engineering
Systems Engineer, Sales Engineer, Electrical Engineering
Job Description & How to Apply Below
Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, innovation is in our DNA. We are creative. We think differently. This goes beyond our technical applications and products. We must incorporate innovation into all aspects of our business to drive greater efficiency, create greater growth and strengthen our culture.
Westinghouse is committed to delivering innovative nuclear energy solutions by leveraging our global insights, CANDU expertise, collaborative mindset, and best-in-class technology. We are proud to play a key role in accelerating Canada’s energy sustainability and achieving its net-zero goals and we recognize that our employees are our most valuable asset when it comes to achieving that goal.
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About the role:
As a Customer Solutions Manager (CSM), Infrastructure you will lead OPS Canada’s Infrastructure Segment to expand WEC’s market share in Canadian nuclear utilities and facilities by meeting customer needs with unique and competitive offerings. This includes capture planning, technical solution selection, costing and pricing, and negotiation with customers. The CSM grows our pipeline for all Canadian infrastructure projects in close coordination with Sales and Engineering.
You will report to the Director, CANDU Engineering & Tooling and be located at one of our locations, which can be in Burlington, Peterborough or Kitchener, Ontario, Canada offices. This position will be offered as a hybrid role. Employees working in hybrid roles are expected to work onsite 2 days per week.
Key Responsibilities:
Technical offer development
Develop all technical aspects of offers within the infrastructure product portfolio, including engineering projects related to building design, building upgrades, building system design (HVAC, plumbing, electrical).Coordinate proposal input from Engineering, Sales and Project Management.Develop proposal responses to client enquiries, including schedules and partnering with Engineering to identify available qualified resources and develop hourly estimates.Support Commercial Sales and Global Markets with technical expertise throughout the contract negotiation processBusiness strategy and pipeline growth
Lead Westinghouse’s Infrastructure strategy in Canada in collaboration with Global Markets and SalesWork with and identify evolving customer needs to help create future demand for Westinghouse’s Infrastructure businessEngage with customers to better understand needs and pain points to resolve active project challenges and to secure new workResource planning and Project Support
Prepare monthly resource demand reports for active and upcoming opportunities based on pipeline to ensure resource allocation during offer preparation and during project execution, immediately following contract awardCollaborate with Project Management teams to understand status of Infrastructure projects to inform future customer interactions and provide technical support for project successSupport the broader organisation, wherever possible, to achieve or exceed Sales and Revenue targetsQualifications:
A Bachelor's degree in Engineering or Architecture or related technical discipline focused on infrastructure is essential for this role.A minimum of 10 years of experience is required, specifically in a technical leadership role within infrastructure projects. This experience should encompass areas such as building construction, HVAC systems, renovations, and similar fields.Having a Professional Engineer ( designation is considered an asset.Familiarity with CSA quality standards, particularly N299 and N285, is essential for ensuring compliance and quality in project execution.Candidates should demonstrate a broad understanding of infrastructure engineering, with an awareness of the mechanical, electrical, structural, and civil components that contribute to successful project outcomes.It’s important to note that for this role, it is a bona fide job requirement to be eligible and authorised to travel to the on Westinghouse business, and such travel is subject to the rules and regulations of the Department…
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