Digital Automation Technician​/Specialist, Automation Systems

Position: Digital Automation Technician / Specialist, Automation Systems
Job Description
Digital Automation Technician / Specialist, Automation Systems

This position is based in Woodstock, ON *********.

The Service Advantage Digital Automation Technician works within a designated Service Advantage Partner location as a resident on‑site Service Technician. The Technician services and repairs a variety of Partner‑sold equipment at customer locations. The role involves performing robotic, workstation, and Partner Structure preventative and break‑fix maintenance while managing priorities across all daily activities. The Technician demonstrates technical expertise and provides a full range of servicing and repair in accordance with Partner‑agreed Standard Operating Procedures.

Working with the Partner Support team, the Technician proactively identifies issues impacting operations and addresses them during planned downtime windows. The overall job function is to support automation systems as a front‑line technician.

Job Duties And Responsibilities

Performs repair of automation equipment, Bots, or systems by utilizing specific mechanical, electronic, electro‑mechanical, and robotics skills.

Demonstrates a high level of proficiency in their area of expertise and takes on a lead/coordinator role as needed.

Performs a full range of servicing and repair procedures including diagnostics, inspection, operation, installation, preventative maintenance, removal, and retrofits for highly complex automation systems.

Performs automation system triage, addresses hardware failures, and resolves system issues.

Diagnoses problems using repair manuals or parts catalogs as necessary; utilizes hand tools, power tools, hoists, and other equipment.

As a specialist, provides 2nd level technical support to other technicians.

Identifies repair needs to eliminate ongoing and future failures.

Adheres to established processes and maintenance procedures to achieve the established Service Level Agreement.

Responsible for achieving customer Key Performance Indicators per Service Level Agreement for scheduled periodic maintenance and system uptime performance.

Documents maintenance activities utilizing clients’ Maintenance Management System.

Performs preventive maintenance on customer automation systems, ensuring safety, proper functionality, inspecting, cleaning, and repair.

Provides Partner level direct communications and interaction.

Completes technical training on equipment as required.

Demonstrates required digital competencies associated with assigned products and level assignments.

Completes technical training on assigned automation systems.

Reviews all technical information about supported products, including new and updated information as it becomes available.

Performs all safety procedures and follows established safety guidelines including lockout/tagout.

Required to perform other duties related to Partner Support as assigned.

Qualifications

Associate degree or 4 years apprenticeship or equivalent experience or training in the Robotics, Mechanical, Mechatronics, or Electrical fields.

Candidate must have a valid G driver’s license and own vehicle.

Serves as a role model and always exhibits professional appearance and behavior, even under the most difficult situations.

Experience and proficiency in the following areas:

Automated systems and software‑based controls.

Electrical and electronic principles.

Technical skills including familiarity with Linux, Java, XML, SQL, and database administration.

Blueprint and electrical schematic interpretation.

Knowledge of CMMS (Computerized Maintenance Management System) programs.

Preventative maintenance procedures.

Industrial PC literacy.

Preferred Qualifications

Degree from a vocational school or college with a focus in the Robotics, Mechanical, or Electronics fields.

Demonstrated ability to multi‑task and prioritize many different projects and workloads.

Ability to work independently.

A high degree of physical dexterity.

Ability to communicate effectively, written and verbally, with peers, management, contractors, and vendors.

Must be highly self‑motivated and customer‑centric.

Skills

Requires excellent working knowledge of electro‑mechanical devices and electronics.

Requires expert…