Key Account Advisor | Enova Power Corp

Key Account Advisor

Enova Power Corp. is the trusted energy provider, dedicated to delivering safe and reliable energy solutions that power our communities forward.

Serving more than 160,000 residential and business customers in the City of Kitchener and Waterloo, Township of Woolwich, Wilmot, and Wellesley, Enova Power Corp. is the 7th largest electricity distribution utility in Ontario.

A vacancy exists in the Innovation and Energy Management department at our Country Squire location for the position of Key Account Advisor.

This position is responsible for working with medium and large commercial, municipal, institutional and industrial (CI&I) customers (Key Accounts) as their trusted advisor and primary point of contact. Provides technical guidance and support for electricity demand side management (eDSM) project development. Promotes eDSM program offerings and encourages customer participation. Assists with service-related matters such as rates and billing inquiries, power quality and outages, distributed energy resources, and beneficial electrification.

The incumbent is adept at technical sales and building strong relationships with Key Accounts.

Skills/Abilities

• Advanced written and verbal communication skills and the ability to make effective presentations to small groups
• Advanced MS Office skills
• Intermediate project management and problem-solving skills
• Intermediate critical thinking and troubleshooting skills within known procedures or precedents
• Intermediate time management and planning skills with the ability to multitask and adapt to changing industry standards
• Advanced sales and business development skills
• Advanced skills in data analysis
• Advanced client management skills
• Advanced skills in customer engagement and relationship management

Knowledge/Education

• Post-secondary degree/diploma in Engineering, Science, Environmental Business or equivalent education and experience
• Certified Energy Manager (CEM) and Certified Measurement and Verification Professional (CMVP) designations
• Advanced knowledge of energy efficiency programs, analysis techniques, mechanical and electrical systems
• Advanced knowledge of energy end uses, energy efficiency, energy management/demand management technologies and practices
• Intermediate knowledge of International Performance Measurement and Verification Protocol (IPMVP)
• Basic knowledge of rate structures, electricity bill charges, and customer connection processes
• Basic knowledge of renewable generation, distributed energy resources, power quality, net-zero targets, electric vehicle infrastructure, etc.
• Basic knowledge of Occupational Health and Safety requirements as it relates to individual, organizational, and operational requirements

Experience

• Minimum of 5 years’ experience in a key account and/or client management role in a utility or related environment
• Minimum of 5 years’ experience managing projects, performing equipment and facility data analysis, technical sales, building systems and process equipment assessment
• Minimum of 3 years of experience developing new business opportunities for customers and clients
• Valid Class “G” driver’s license

Major (Primary) Responsibilities

• Strategic Account Management: Builds and maintains proactive business relationships with multiple levels of contacts within assigned customers and clients ranging from technical to executive level. Works with customers and clients to determine needs, business drivers and future energy plans. Assists the Customer Care group with escalations relating to Key Accounts. Acts as the customer liaison when working with the engineering department.
• Technical Sales: Targets Key Accounts to offer support in identifying and developing eDSM projects. Prepares usage data, load profiling and power quality reports for presentation to customers to help them to better understand their electrical consumption related to their operations. Perform desktop and on-site assessments of energy management opportunities to develop and present business cases for customer participation in eDSM programs.
  
  Assists customers in preparing eDSM program applications and navigating the application process acting as their applicant…