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Customer Service Rep Bilingual Call Center / Support HelpDesk/Support

Customer Service Representative

Job in Waterloo, Kitchener, Ontario, Canada
Listing for: Sun Life
Full Time position
Listed on 2026-03-06
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 26 CAD Hourly CAD 26.00 HOUR
Job Description & How to Apply Below
Location: Waterloo

Job Description

:

Our Contact Centre agents have the privilege of speaking to millions of Canadians each year. In each call, they can make an immediate difference in the lives of our Clients and advisors.

Why You'll Love Working with Us:

  • Weekday Schedule
    :
    Enjoy a Monday to Friday work week with shifts between 8 AM and 8 PM. Shifts vary from 8AM to 8PM and require full availability between these hours.
  • Work-Life Balance: This is a hybrid position requiring working from the office up to 2 times per week. Quantity and fixed days per week subject to review.
  • Competitive Compensation: Competitive salary starting at $26 per hour plus an annual performance bonus based on objectives completion.
  • Benefits: Flexible Benefits program, automatically provided from the hire date, Employee & Family Assistance Program, Defined Contribution Pension Plan, Stock Ownership Program and Wellness Program.
  • Vacation: 3 weeks’ vacation, floater days, care days and more!
  • Career Growth
    :
    Ongoing training and development opportunities to advance your career.

    • What You’ll Do
    :

    Our supportive leaders are looking for talented customer service individuals that will:

  • Help Clients and advisors with questions about our products, services, policies and claims through inbound calls.
  • Analyze and find solutions to client problems in a friendly and proactive way.
  • Provide Clients and advisors with additional information on Sun Life’s products & services in support of their financial and health goals.
  • Ensure our Clients and advisors have the right information taking the right amount of their time.

    • Apply now if:

  • You are customer service oriented
    , tech-savvy, like to solve problems and thrive in a fast-paced environment.
  • Bilingualism (French, English) is an asset.
  • Experience in hospitality, food and services, call center and retail are assets.

    • Must be able to obtain Reliability Status through the Government of Canada (includes a background check with fingerprinting by the RCMP).

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