Service Coordinator Job Kitchener area,Ontario Canada,Customer Service/HelpDesk

Now Hiring:
Service Coordinator – Keep the Shop Running Smoothly, Support the Team, and Deliver an Exceptional Customer Experience!

Be the Driving Force Behind a Smooth Service Experience!

We’re looking for a highly organized and customer-focused Service Coordinator to join our dynamic team! In this key role, you’ll be the bridge between our technicians, service advisors, and customers—helping ensure every repair and maintenance visit runs efficiently from start to finish.

At the Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leaders in all aspects of who they aspire to be daily.

Location:

Manitou Dr, Kitchener ON

Compensation: $,-$, per year

What You Will Be Doing:

Assisting customers in peak times as a back up to our service advisors and parts counter, and to cover absences or vacations

Maintain an excellent relationship with the new and used car departments, quoting repairs , scheduling work , meeting reconditioning deadlines and estimates

Entering and managing warranty claims through manufacturer portal and correctly invoicing paid claims in DMS

Facilitating the sales-to-service customer handoff through explanation of service menu and maintenance requirements, and booking first appointments

Follow up pre-booked appointments prior to initial service visits, as well as missed service appointments

Assisting with incoming customer inquiries by phone, email or in-person, to ensure a responsive customer experience

Maintenance of the customer facility condition and materials for customer experience such as sanitation products, and lounge amenities

After service contact and follow up, ensuring peak customer satisfaction and manufacturer experience standards (ASSI)

Handling of initial contact for after service inquires, issues, complaints and engaging with Service Manager for handling

Ensuring compliance with all manufacturer service and warranty standards with regards to paperwork, technician documentation and filing systems

Leadership and participation in the dealership customer experience and positive employee culture and attitude

What You Bring to the Table:

Valid G driver's license

Clean driver's abstract

Ability to work rotating Saturdays

PBS experience is a definite asset

Previous Service advisor with a proven track record is considered an asset, however, we will train the right person for the role

A very positive person who must possess excellent computer skills , and ability to multi-task in a fast paced environment

We are looking for stable, long-term candidates with a proven stable track record

So why work for us?

The Group of Companies is privately owned and % Canadian

+ State-of-the-art facilities including a "google like" call centre and an , sq ft. centralized service "Hub"

A high energy, fast paced and fun work environment with various initiatives and rewards

Individual and team-oriented coaching, mentoring, and training

Opportunities for career path planning, growth, and advancement from within

Health & wellness benefit enrolment opportunities

Employee referral bonus opportunities

Employee pricing on parts, service and at the Blackshop Restaurant and Wine Bar

A corporate swag e-site for employees exclusively

Perkopolis enrollment

On-site Parking

The Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and service. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, Auto Financing, Camp Mart and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the Group of Companies are endless!

This posting reflects a current and active opening.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process.

Should you require this accommodation, please contact HR, -- or

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.


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