Bilingual Booking Agent Job Kitchener area,Ayr Ontario Canada,Customer Service/HelpDesk

Location: Ayr

French Post to Follow:

Position: Bilingual Booking Agent

Hours: Full-time, Monday-Friday with rotating hours, 8 hour shifts

Contract: Fixed-term, 10 month

Location: Remote

Driver Check is growing!

We are a national provider of workplace medical testing and assessments based in Ayr, Ontario. We have Occupational Health Clinics in Kitchener, Sarnia, Mississauga, Calgary, Nisku, Edmonton and Fort McMurray. Dedication to customer satisfaction, fast and accurate turnaround of test results, flexibility, persistence and accountability are of the utmost importance.

The Booking Agent is responsible for handling customer service matters through a variety of channels such as email, telephone and electronic requests while working independently to book testing for our clients in a fast-paced contact center environment. Agents are expected to meet or exceed call volume expectations each day for various types of Drug & Alcohol and Occupational Health testing.

This position is completely remote. You will be responsible to work in conjunction with the Contact Centre Management Team.

What we offer:

FAMILY focused culture

Excellent Training Program

Supportive continuous learning environment

Competitive Wage

Competitive Group Benefit plan

Primary duties and responsibilities:

Manage large amounts of inbound calls in a professional, friendly and positive manner

Provide an outstanding customer experience to both external and internal customers while ensuring that calls are answered within the accepted standard handle time

Book drug, alcohol and occupational health appointments for our clients

Quickly identify and solve problems on the spot to address inquiries regarding booked appointments

Manage incoming appointment requests from department inbox and respond in a timely manner with attention to detail

Utilize the internal e2 program to ensure accurate bookings using the most convenient and cost-efficient sites for clients to get their medical testing and/or assessments completed

Quick and accurate data entry into our internal (Emanda) e2 system to book appointments

Provide detailed documentation to both clients and participants

Take responsibility to resolve issues from beginning to end and seek assistance when necessary

What you need to be successful in the role:

High School Diploma

Previous call centre experience in a fast pasted environment is considered an asset

Thrive in a multitasking, fast-paced environment with constantly changing priorities

Active listener, with a passion to assist, advise, empathize, de-escalate and negotiate with customers in a manner that creates a superior customer experience

Conceptual thinker with exceptional analytical skills, able to identify challenges and develop a critical path to solve problems

The ability to communicate in French (both written and verbal) is considered an asset

Detail oriented and accurate

Demonstrate excellent critical thinking, decision-making and problem-solving skills

Conscientious, flexible and adaptable

If you want to work in an environment that is positive, challenging, and safe; where your contributions are valued, this role may be right for you.

Driver Check is committed to creating an accessible environment for our employees and potential employees; we will attempt to make appropriate accommodations throughout the entire recruitment process. Accommodations are made upon request.

Poste :
Agent de réservation bilingue

Horaires :
Temps plein, du lundi au vendredi avec horaires rotatifs, quarts de travail de 8 heures

Contrat : À durée déterminée, 10 mois

Lieu : À distance

Driver Check est en pleine croissance !

Nous sommes un fournisseur national de tests et d'évaluations médicales en milieu de travail basé à Ayr, en Ontario. Nous disposons de cliniques de santé au travail à Kitchener, Sarnia, Mississauga, Calgary, Nisku, Edmonton et Fort McMurray. Le dévouement à la satisfaction du client, la rapidité et la précision des résultats des tests, la flexibilité, la persévérance et la responsabilité sont des qualités essentielles.

L'agent de réservation est chargé de traiter les demandes du service clientèle par divers canaux, tels que les e-mails, les appels téléphoniques et les demandes…


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