BC coordinator

Location: Waterloo

Are you someone who thrives on turning complexity into clarity—and plans into action? The Canada Operations 1st Line Risk and Controls team is looking for an experienced and driven professional to join us as a BC Coordinator, BCM Operational Resilience.

In this role, you’ll be at the heart of Canada Operations, supporting the end-to-end Business Continuity Management (BCM) lifecycle. From hands-on development and testing to ongoing maintenance of critical BCM artifacts, you’ll help ensure our operations are resilient, prepared, and compliant—no matter what challenges arise.

You’ll operate with a high degree of independence, partnering closely with business leaders to translate BCM standards and recovery concepts into practical, executable plans that make sense to non-technical audiences.

Location:

Waterloo, ON or Toronto, ON

Contract Duration: 8 months (high potential for extension and conversion to FTE)

Advantages
Work-Life Balance:
Standard full-time hours (7.5 hours daily)

Flexible Environment:
Hybrid mode

Team Culture:
Be part of a great team known for its strong sense of community.

Responsibilities
•  Facilitate day‑to‑day BCM activities for assigned Operations processes in support of Business Continuity Plan and Process Owners.
•  Develop, review, and update BIAs to accurately reflect process criticality, impacts, dependencies, and recovery requirements.
•  Develop, review, and maintain BCPs aligned to BIAs, including documented contingency and recovery strategies, roles, and communications.
•  Lead BCM testing activities for assigned processes, including Simulations, Tabletop, Alternate Site, and Notification exercises.
•  Plan, coordinate, and facilitate testing execution, including participant readiness, exercise logistics, and completion of required testing objectives.
•  Analyze testing results and ensure BCPs are updated to reflect lessons learned, identified gaps, and validated recovery assumptions.
•  Maintain complete, accurate, and current BCM artifacts and testing evidence in the GRC system of record, ensuring records remain audit‑ready and retrievable.
•  Execute required approval actions for BIAs, BCPs, and testing evidence.
•  Provide practical guidance and coaching to Plan and Process Owners on BCM requirements, timelines, and expectations, including adoption of enhanced company BCM Standard requirements.
•  Monitor trigger events and coordinate required BIA/BCP updates within prescribed timelines.
•  Act as a subject matter resource for BCM processes, tools, and standards.

Qualifications

Job Requirements:

§  Bachelor’s degree in business or equivalent experience, and or industry certification in operational risk or resilience.
§  3–5 years of related experience with strong knowledge of business processes, dependencies, and operational risk concepts.
§  Strong analytical and problem‑solving skills, with the ability to interpret complex operational and recovery information.
§  Excellent written and verbal communication skills, including facilitation of workshops and exercises, and the ability to tailor messaging to different audiences.
§  Strong stakeholder management skills, with the ability to influence without authority and work effectively across multiple teams.
§  Proven ability to work independently, manage a portfolio of BCM activities, and prioritize competing deadlines.
§  Ability to lead structured activities and exercises, including time‑bound and participant‑dependent testing scenarios.
§  Strong documentation discipline, with attention to detail and accuracy in maintaining BCM artifacts and evidence.
§  Ability to translate standards and requirements into practical, executable steps for business partners.
§  Comfort working with ambiguity and exercising judgement within established policies and governance frameworks

Must have - good knowledge of BCP standards

Soft Skills

• Strong communication skills and ability to engage with various levels within the organization.

• Ability to work independently with minimal direction and be self-driven.

Nice-To-Have

Skills:

Knowledge and understanding around OSFI E21

Summary

To Apply:

If you are a professional looking to join a dynamic team in Waterloo, please…