Member Specialist

Responsibilities

• Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, identifying member needs, assisting members with purchasing decisions, and helping members locate merchandise.
• Maintains self‑checkout area, resolves member issues and concerns, promotes Sam's Club products and services, provides guidance and support to members regarding self‑service technology, processes member purchases, assists with payments, returns, refunds and exchanges in accordance with company policies and procedures for different membership and payment types, and facilitates member transactions utilizing self‑checkout area.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity as per company policies and procedures, maintaining paperwork logs and other required documentation, executing emergency response procedures, and ensuring compliance with company security and safety practices.
• Assists with the training of Member Frontline Service associates on company processes and procedures, teaches new technology and tool functionality, delivers new program rollout training, and provides continuous learning and process improvement opportunities.
• Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborates with managers, coworkers, customers and other business partners; identifies priorities, deadlines and expectations; carries out tasks; communicates progress and information; determines and recommends ways to address improvement opportunities and adapt to change and feedback.
• Respect the Individual:
  Embraces differences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps attract the best talent.
• Respect the Individual:
  Works as a team; builds strong and trusting relationships; communicates with impact, energy and positivity to motivate and influence.
• Respect the Individual:
  Strengthens the team by helping develop and mentor others; recognizes others' contributions and accomplishments.
• Act with Integrity:
  Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world.
• Act with Integrity:
  Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair and transparent.
• Serve our Customers and Members:
  Delivers results while putting the customer first.
• Serve our Customers and Members:
  Makes decisions based on reliable information, balances short and long‑term priorities and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.
• Strive for Excellence:
  Displays curiosity and a desire to learn, takes calculated risks and demonstrates courage and resilience.
• Strive for Excellence:
  Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Minimum Qualifications:

(none listed)

Preferred Qualifications:

Customer Service, Retail experience including operating front‑end equipment (e.g., cash register), working with mobile retail applications.

The hourly wage range for this position is $17.00 to $24.00*; the actual hourly rate will equal or exceed the applicable minimum wage. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour under specific circumstances.

• Health benefits:
  
  medical, vision and…