Event Manager; NE

Job Summary

Manages the execution of all aspects of events to include planning, day-to-day coordination and exit strategies. Serves as a meeting planning advocate and liaison to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans, resulting in a positive meeting experience. Utilizes software for generation of necessary program documents. Advises clients on the current status of events and functions, coordinates any changes, maintains program knowledge by attending planning meetings, conference calls and reviewing group resumes and banquet event orders (BEOS) prior to group arrival.

Partners with the conference planning team to verify issues are identified and resolved. Attends planning visits, welcome receptions, tie‑down meetings, and any internal meetings related to security, parking or production. Proactively resolves potential meeting or room‑set issues and utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.

• High‑school diploma or GED; 3 years in event management or a related professional area.
• OR
• Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 1 year of experience in event management or a related professional area required.

• Manages the execution of all aspects of events to include planning, day‑to‑day coordination and exit strategies.
• Serves as a meeting planning advocate and liaison to all operational departments.
• Assists with coordination of all convention group plans and catering needs with all required operational departments.
• Verifies on‑site delivery of hotel products and services according to conference group plans, resulting in a positive meeting experience.
• Utilizes software for generation of necessary program documents, including but not limited to pass‑on reports, banquet event orders (BEOS), post‑convention reports and change logs.
• Advises client on the current status of events and functions, coordinates any changes necessary, and maintains program knowledge through planning meetings, conference calls, and review of group resumes and BEOS prior to group arrival.
• Partners with the conference planning team to verify issues are identified and resolved.
• Attends planning visits, welcome receptions, tie‑down meetings, and any internal meetings related to security, parking or production.
• Proactively resolves potential meeting or room‑set issues.
• Utilizes available resources to meet client requests or resolve client issues.
• Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Coordinates and communicates event details both verbally and in writing to the client and property operations.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the client experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and…