Hospitality Lead- Front Desk

Job Description

Opportunity for career advancement in a fast-paced, growth-oriented organization!

Below are just some of the benefits you'll receive:

• Paid Time Off and Paid Holidays
• Medical/Dental with employer contribuition
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long term disability
• Travel Perks to Resort Locations
• Company Perks Program

The Hospitality Lead –Front Desk assists in the management of daily operations of the front desk, rooms control, and PBX, while maintaining positive working relationships with all other departments.

• Responsibilities listed may not apply to all locations
• Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives
• Is a hands-on leader and a visible front office team member who leads by example
• Monitors departmental service levels and acts accordingly
• Assists with internal audits to ensure compliance with corporate SOPs and QA standards
• Assists in training and mentoring staff
• Serves as Manager on Duty as needed, making decisions based on the business requirements
• Works all shifts as need dictates
• Checks guests in/out, answers phones and handles guest comments and concerns
• Assists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory
• Monitors front desk controls, cash drawers, change given, and key inventories
• Provides follow-up of maintenance/ housekeeping requests
• Ensures the satisfaction of all guests by responding to guests needs, leading other Team Members in handling guests’ concerns
• Ability to step into any role as necessary
• All other duties as requested

Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:

• High School Diploma/GED
• Minimum 2 years of experience in hotel/resort operations, preferably in vacation ownership
• Exceptional communication and leadership skills
• Excellent interpersonal skills when dealing with guests, Team Members, and the general public and have a good work ethic
• Knowledge of daily operations of the front desk, reservations, and problem resolution
• AS400/TSW experience preferred
• Ability to supervise a staff of Team Members
• Knowledge of Vacation Ownership is preferred