Rooms Control Clerk - Resort Services

Orange Lake Resort
8505 W Irlo Bronson Mem Hwy
Kissimmee, FL 34747, USA

At Holiday Inn Club Vacations, we believe in strengthening families. We look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate about life and bring those qualities to work every day.

Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

This position will be responsible for the coordination of unit inventory activity between the Resorts Operations Division and the Inventory Management team, as well as serve as the main point of contact for Front Desk Agents regarding inventory questions.

• Matching 401K
• EAP – Employee Assistance Program
• PTO – Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our Club Go Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

• Coordinate room status and inventory control issues with the Housekeeping, Engineering, Inventory Management, Resort Services, and other departments as necessary.
• Assist Front Desk and Resort Service team members with complex room moves and/or other inventory management issues.
• Monitor and update the status of all Out of Order and Out of Service units to ensure optimum inventory is available for sale.
• Monitor occupancy, arrival, and departure levels for changes from forecast and inform Management of potential staffing changes needed.
• Process all express checkouts so the front desk management staff can work with desk clerks to expedite a higher level of customer service.
• Handle all troublesome registration and checkout transactions so desk clerks can focus on processing standard transactions in greater volume.

• The ability to support and direct Front Desk specialists to achieve or exceed departmental objectives in the most efficient and effective manner.
• Ability to prioritize tasks and workloads in order of importance.
• Ability to build rapport and trust quickly with colleagues.
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Extreme accuracy, good customer service skills, and some judgment in handling owner and guest situations.

• High school diploma or GED.
• Previous experience in a Resort or Hotel Front of the House role.
• Strong computer knowledge and ability to create spreadsheets for business use.
• Knowledge of Timeshare Ware property management system required.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.