Guest Service Ambassador; Front Desk Agent - Margaritaville Resort Orlando

Join to apply for the Guest Service Ambassador (Front Desk Agent) - Margaritaville Resort Orlando role at NDM Hospitality

We are looking for a Guest Service Ambassador. Are you ready for an amazing, thrilling, fast paced career in hospitality? Enhance your talents and grow in the industry. Join our team and shape unforgettable experiences for guests.

• Health, Dental, Vision, Free Life Insurance, Employee Assistance Program, 401k Plan Available
• Discounted Hotel rooms, Discount in F&B outlets, Development opportunities
• Employee appreciation events, Recognition and Rewards Program, And many more!

• Checks in guests in an efficient and friendly manner, using guest name whenever possible.
• Assures that guests are assigned to proper accommodations and reservation details are accurate.
• Collects payments in compliance with credit card processing and accounting policies.
• Review reservation notes and requests to ensure we accommodate to the best of our ability.
• Checks out guests and settles folios accurately.
• Responds to all guest requests with the highest level of hospitality and professionalism.
• Assist guests and enhance their stay through providing information regarding resort services & activities.
• Utilizes a variety of computer software systems within the daily operation.
• Communicates with internal departments via phone, email, and Teams.
• Empowered to and must have ability to confidently utilize service recovery methods.
• Other duties and projects as assigned by Management.

• Exhibits a friendly and professional demeanor in all interactions.
• Ability to work rotating shifts may be required based on operational needs.
• Flexible schedule and ability to work all shifts including evenings, weekends, and holidays.
• Strong attention to detail and problem‑solving skills.
• Must be a strong team player.
• Must stay calm in difficult situations and be knowledgeable of emergency procedures.
• Strong communication skills and adaptability.
• Stand, sit, or walk for an extended period.
• Ability to lift up to 30 pounds.
• Must be comfortable working in various weather conditions.
• Valid US Driver's License.
• Must be comfortable operating golf carts and motor vehicles.

• Proficiency in Microsoft Office applications.
• Previous Front Desk or Guest Services experience in a luxury environment.
• Bi‑lingual is beneficial.

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.